Business Analyst

Metropolitan Water Reclamation District; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Metropolitan Water Reclamation District in Chicago is looking for a Business Analyst. In this role, you will support information technology projects, acting as a liaison between technical and business aspects. Responsibilities include preparing project reports, conducting interviews for data gathering, and ensuring successful implementation of systems. The ideal candidate has an associate's degree in IT or related fields and two years of project management experience. This position offers opportunities to grow within the organization.

Qualifications

• Graduation with an associate's degree in information technology, business or public administration.
• Two years of professional experience in project management.

Responsibilities

• Serve as project team member for IT projects.
• Prepare project status reports.
• Analyze data and recommend solutions.
• Conduct interviews and observations to document findings.
• Ensure functioning of new systems.

Skills

Knowledge of business and management principles

Customer service principles

Skill in system determination

Skill in teamwork and cooperation

Logic and reasoning abilities

Effective communication

Education

Associate's degree in relevant fields

Job description

Metropolitan Water Reclamation District of Greater Chicago

Business Analyst (#20004350)

Under direction, serves as project team member for information technology projects related to business systems and functions. Serves as liaison between business and technical aspects of projects. Prepares project status reports for management.

Essential Job Functions

• Serves as project team member in the analysis, development and delivery of information technology projects on an agency-wide basis. May serve as project lead for smaller projects.
• Prepares project status reports by collecting, analyzing, and summarizing information.
• Confers with clients regarding the nature of the information processing or computation needs a computer program is to address; gathers and organizes information on problems or procedures; analyzes data gathered and recommends solutions or alternative methods of proceeding.
• Interviews personnel and conducts on-site observation to ascertain unit functions, work performed, and methods, equipment, and personnel used; documents findings of study and prepares recommendations for implementation of new systems, procedures, or organizational changes.
• Confers with project personnel to identify and resolve problems.
• Documents and revises system design procedures, test procedures, and quality standards.
• Confers with team members and clients to ensure successful functioning of newly implemented systems or procedures.
• Prepares manuals and trains workers in use of new forms, reports, procedures or equipment.

Other Job Functions

• Performs other duties as assigned.

Environmental Conditions

Work is performed in a typical office environment and requires the use of standard office equipment including computers.

Desirable Knowledge, Skills and Abilities

• Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in determining how a system should work and how changes in conditions, operations and the environment will affect outcomes.
• Skill in encouraging and building mutual trust, respect, and cooperation among team members.
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to listen actively, providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to communicate effectively, orally and in writing.

Minimum Qualification Requirements

Graduation with an associate's degree from an accredited college or university majoring in information technology, business or public administration or closely related fields and two years of professional level experience in project management.

Substitution

Graduate study in the designated fields may be substituted for experience on a year-for-year basis.

Promotional Requirement

• One year of service with the District as an IT Support Analyst II; or possession of an associate's degree in information technology, business or public administration or a closely related field and one year of service with the District as an IT Support Analyst I, Administrative Assistant, Administrative Specialist, Secretary or Senior Administrative Specialist.
• Civil service status in one of the foregoing classifications.