Business Analyst

AbbVie Inc.; Chicago (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Short-term incentive programs

Job summary

AbbVie Inc. in the Chicago area is seeking a Technology Lead Manager to drive the delivery and continuous improvement of patient support systems.

You will lead a team of Technology Leads, partner with cross-functional colleagues, and translate business needs into practical technology solutions. The role emphasizes data-driven decision making, project planning, and strong leadership to ensure timely, compliant implementation of critical health IT initiatives within the company's immunology,

Qualifications

• Bachelor's degree or equivalent in a related field.
• 3-5 years of specialty pharmacy experience.
• Experience developing and generating reports to maximize efficiency.
• Experience with continuous improvement practices.
• Project management experience is a plus.

Responsibilities

• Determines approach and develops solutions within scope of own ability.
• Applies analytical thinking to diagnose systems and translate user needs into requirements.
• Partners with business to analyze processes and recommend effective solutions.
• Works with SMEs; strong business understanding required.
• Provides leadership in project planning and team collaboration.
• Monitors and guides staff, manages projects by milestones.
• Supports project planning, testing, and rollout activities.
• Identifies continuous improvement opportunities and process changes.
• Leads Technology Leads with clear expectations and accountability.
• Manages performance, development, and feedback.

Skills

Analytical thinking

Pharmacy industry knowledge

Reporting experience

Continuous improvement mindset

Project management

Education

Bachelor’s degree or equivalent

Job description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Uses analytical, business, and technology knowledge to support the effective delivery and continuous improvement of patient support programs. Serves as a technology subject matter resource for systems used to support these services. Partners with cross-functional teams and business stakeholders to understand needs, translate them into requirements, assess processes, and recommend practical solutions. Uses data, process insights, and user feedback to improve quality, productivity, compliance, and the overall experience for internal users, patients, and health care professionals. Leads, develops, and manages a team of Technology Leads to ensure effective resource utilization, strong individual performance, and successful execution of business systems activities.

Responsibilities:

• Determines approach and solution to problem when issue is within scope of own ability. Develops solutions to problems where casual relationships can be identified and precedents exist.
• Applies analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
• Partners with business to analyze processes and needs, and makes recommendations that are most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
• Work is performed and technical decisions are made with a clear partnership with SMEs in the business. As a result, a strong understanding of the business is required.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions. Provides leadership to project planning.
• Monitors and organizes the efforts of technical and business support staff. Manages projects according to milestones and completes tasks assigned by more experienced analysts and managers. Guides the efforts of less experienced staff.
• Supports the planning, coordination, and execution of projects and process changes, including requirements gathering, testing, tracking milestones, documenting findings, and coordinating follow-up activities.
• Identifies and supports continuous improvement opportunities, including process automation and changes to people, process, or technology. Helps develop process flows, communications, training materials, and rollout plans as needed.
• Provides day-to-day leadership, coaching, and direction to Technology Leads, establishing clear expectations, priorities, and accountability for deliverables.
• Manages employee performance and development, including goal setting, ongoing feedback, performance reviews, and identification of training and development opportunities.

Qualifications

• Bachelor’s degree preferred or equivalent experience to demonstrate technical equivalency
• 3-5 years of specialty pharmacy experience
• Experience developing and generating reports to maximize efficiency
• Experience with continuous improvement preferred
• Project Management experience a plus

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html