Business Analyst

Emergent Software; Bloomington (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Emergent Staffing is seeking a contract Business Analyst / Technical Writer to document end‑to‑end processes and build a centralized Process & Procedure repository for a mortgage landscape. The role blends business analysis, documentation, and process improvement with a focus on clear, maintainable materials.

Ideal candidates will gather requirements through stakeholder interviews and workshops, translate needs into actionable docs, and ensure alignment with LOS functionality while driving

Qualifications

• 3+ years of experience in Business Analysis or Technical Writing within financial services or a regulated environment.
• Mortgage industry experience is not required but preferred.

Responsibilities

• Document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.
• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate requirements.
• Translate business needs into clear requirements and documentation for operations, technology, and development teams.
• Develop and organize a centralized Process & Procedure repository with standards, templates, naming conventions, and version control practices.
• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.
• Analyze existing processes to identify gaps, redundancies, inconsistencies, and improvement opportunities.
• Validate documented processes against LOS functionality and related systems.
• Develop process-flow diagrams and visual documentation using Visio or similar tools.
• Coordinate and/or execute testing activities for system enhancements and process changes.
• Support ad hoc and recurring reporting related to process performance and documentation status.
• Maintain documentation as business processes evolve.
• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager.

Skills

Business Analysis

Technical Writing

Requirements Elicitation

Stakeholder Facilitation

Agile / Waterfall

Documentation Standards

Detail-oriented

Microsoft Office

Tools

LOS (Loan Origination System)

Visio

SharePoint

Azure DevOps

Planner

Job description

**This is a 6-month contract role with the potential for long term hire with one of our clients. This is a hybrid role out of Bloomington, MN with in office requirements Tuesday & Thursday. Applicants must be authorized to work in the U.S. without sponsorship.**

Summary

Our client is seeking a contract Business Analyst / Technical Writer to partner with a business line in documenting end-to-end processes and building a centralized Process & Procedure (P&P) repository. This role combines business analysis, technical writing, and process improvement, requiring a detail-oriented professional who can uncover how the business operates today, gather and document requirements, and create clear, maintainable process documentation.

The ideal candidate is a naturally curious problem solver with strong stakeholder engagement skills, experience working within the mortgage industry, and hands‑on experience with a Loan Origination System (LOS). This individual will help create a single source of truth for processes, procedures, training materials, and reporting while identifying opportunities for efficiency and improvement.

Responsibilities

• Partner with business stakeholders to document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.

• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate business and functional requirements.

• Translate business needs into clear requirements and documentation for operations, technology, and development teams.

• Develop and organize a centralized Process & Procedure repository, including documentation standards, templates, naming conventions, and version control practices.

• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.

• Analyze existing processes to identify gaps, redundancies, inconsistencies, and process improvement opportunities.

• Validate documented processes against LOS functionality and related systems to ensure accuracy.

• Develop process‑flow diagrams and visual documentation using Visio or similar tools.

• Coordinate and/or execute testing activities for system enhancements and process changes.

• Support ad hoc and recurring reporting related to process performance, documentation status, and operational metrics.

• Maintain documentation as business processes, systems, and configurations evolve.

• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager while maintaining accurate project tracking.

Qualifications

• 3+ years of experience as a Business Analyst, Technical Writer, or similar role within financial services or a regulated business environment.

• Mortgage industry experience required.

• Hands‑on experience working with a Loan Origination System (LOS).

• Proven experience creating process documentation, SOPs, procedure libraries, and knowledge repositories.

• Strong requirements elicitation, stakeholder interview, and facilitation skills.

• Experience gathering and documenting requirements in Agile and/or Waterfall environments.

• Excellent technical writing skills with the ability to simplify complex processes for multiple audiences.

• Strong analytical, organizational, and problem‑solving abilities with exceptional attention to detail.

• Excellent written and verbal communication skills.

• Ability to work independently, manage multiple priorities, and deliver high‑quality work with minimal supervision.

• Advanced proficiency with Microsoft Office applications.

Preferred Skills

• Experience within the Wholesale/Broker mortgage channel and Non‑QM lending.

• Familiarity with Vesta or another mortgage LOS platform.

• Experience building, maintaining, or analyzing operational reports and dashboards.

• Experience with Visio, SharePoint, or other process documentation and collaboration tools.

• Familiarity with Azure DevOps and Microsoft Planner.

• Knowledge of mortgage industry standards and regulations, including MISMO and TRID.

• Experience leveraging AI tools to improve documentation, process analysis, or knowledge management.

Our Vetting Process

At Emergent Staffing, we work hard to find the employees who are the right fit for our clients. Here are the steps of our vetting process for this position:

1. Application (5 minutes)

2. Online Assessment (40-60 minutes)

3. Initial Video Interview (30-45 minutes)

4. Client On‑site Interview (60 minutes)

5. Onsite Interview with leadership (30 min)

6. Job Offer!

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