Mortgage Process Analyst & Tech Writer (6-Month Contract)

Emergent Software; Bloomington (IN); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Emergent Staffing is seeking a contract Business Analyst / Technical Writer to document end‑to‑end processes and build a centralized Process & Procedure repository for a mortgage landscape. The role blends business analysis, documentation, and process improvement with a focus on clear, maintainable materials.

Ideal candidates will gather requirements through stakeholder interviews and workshops, translate needs into actionable docs, and ensure alignment with LOS functionality while driving

Qualifications

• 3+ years of experience in Business Analysis or Technical Writing within financial services or a regulated environment.
• Mortgage industry experience is not required but preferred.

Responsibilities

• Document end-to-end business processes, workflows, system interactions, handoffs, exceptions, and decision points.
• Facilitate interviews, workshops, and working sessions with subject matter experts to gather and validate requirements.
• Translate business needs into clear requirements and documentation for operations, technology, and development teams.
• Develop and organize a centralized Process & Procedure repository with standards, templates, naming conventions, and version control practices.
• Create and maintain SOPs, process maps, job aids, reference materials, and training documentation.
• Analyze existing processes to identify gaps, redundancies, inconsistencies, and improvement opportunities.
• Validate documented processes against LOS functionality and related systems.
• Develop process-flow diagrams and visual documentation using Visio or similar tools.
• Coordinate and/or execute testing activities for system enhancements and process changes.
• Support ad hoc and recurring reporting related to process performance and documentation status.
• Maintain documentation as business processes evolve.
• Escalate project risks, issues, and roadblocks to the Product Owner or Project Manager.

Skills

Business Analysis

Technical Writing

Requirements Elicitation

Stakeholder Facilitation

Agile / Waterfall

Documentation Standards

Detail-oriented

Microsoft Office

Tools

LOS (Loan Origination System)

Visio

SharePoint

Azure DevOps

Planner

Job description

Emergent Staffing is seeking a contract Business Analyst / Technical Writer to document end‑to‑end processes and build a centralized Process & Procedure repository for a mortgage landscape. The role blends business analysis, documentation, and process improvement with a focus on clear, maintainable materials.

Ideal candidates will gather requirements through stakeholder interviews and workshops, translate needs into actionable docs, and ensure alignment with LOS functionality while driving