Business Analysis Manager

The Terminix International Company Limited Partnership; North Carolina; Hybrid; USD 122,000 - 148,000; Full time

Benefits offered by this job

Benefits starting day 1

Health benefits

401(k) matching

Job summary

Rentokil North America is hiring a Business Analysis Manager to provide strategic leadership for IT Delivery Operations. You will oversee a team of Business Analysts, align requirements with enterprise initiatives, and drive process improvements across global portfolios.

The role emphasizes governance, stakeholder collaboration, and capacity planning to optimize multi-million dollar projects, with benefits starting on day one for FT colleagues.

Qualifications

• Define, scale, and govern enterprise Business Analysis frameworks across SDLC models with KPIs and quality gates.
• Provide executive escalation support and strategic direction on high-complexity enterprise initiatives.
• Drive continuous improvement across the requirements lifecycle and optimize analytical tools and templates.
• Maintain authority over requirement maturity and readiness criteria before handoffs to engineering.
• Lead Knowledge Management to preserve reusable patterns and process documentation.
• Mentor Senior Business Analysts and foster a high-performance culture.
• Lead capacity planning and multi-million dollar resource allocations across internal and offshore teams.
• Manage external BA partners to balance workload with quality and standards.
• Ensure alignment with end-user needs through regular job shadowing and stakeholder validation.

Responsibilities

• Provide strategic leadership and operational oversight for the Business Analysis function within IT Delivery Operations.
• Governing delivery quality and standardizing methodologies across portfolios.
• Lead requirement gathering, technical specification development, and functional design on complex initiatives.
• Guide Senior BAs in structuring verification scenarios, test strategies, and UAT workflows.
• Facilitate post-implementation reviews to assess scope variance and root causes of drift.

Skills

Leadership

Business Analysis

Stakeholder Management

Process Improvement

Education

Bachelor's or Master's Degree in Computer Science, IT, Business Administration, Systems Engineering, Operations Management

Tools

Jira

Confluence

Visio

Lucidchart

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world\u2019s leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet\".

Overview

The Business Analysis Manager provides strategic leadership and operational oversight for the Business Analysis function within IT Delivery Operations. Managing a team of Business Analysts and partnering with IT Demand Management, this role aligns operational business objectives with technical execution across corporate systems. The position governs delivery quality, standardizes methodologies, and establishes frameworks for continuous process improvement and knowledge management.

Candidate Requirements

Define, scale, and govern enterprise Business Analysis frameworks and standards across all SDLC delivery models, establishing best-in-class KPIs, delivery benchmarks, and quality gates across global IT delivery portfolios.

Provide executive escalation support and strategic direction on high\u2010complexity, mission\u2010critical enterprise initiatives, ensuring seamless continuity across high\u2010risk portfolio deployments.

Drive continuous improvement across the requirements lifecycle, optimizing analytical tools (Jira, Confluence, Visio, Lucidchart) and templates to streamline timelines and reduce specification gaps.

Maintain authority over requirement maturity, ensuring strict readiness criteria are met before project handoffs to engineering.

Maintain a centralized Business Analysis Knowledge Management framework to preserve reusable functional patterns, system dependencies, and process documentation.

Lead professional development for the team through targeted coaching in requirement elicitation, gap analysis, process engineering, and user acceptance testing (UAT) facilitation.

Lead strategic capacity model planning and multi\u2010million dollar resource allocations across internal teams and offshore/third‑party augmented partners, optimizing unit costs and ensuring operational elasticity against portfolio demand.

Manage external business analyst partners to support variable portfolio demand while maintaining quality and methodology standards.

Ensure the team maintains direct exposure to operational environments through regular job shadowing, ensuring alignment with end\u2010user needs.

Promote a consultative partnership model, guiding BAs to offer proactive recommendations and validate technical assumptions with stakeholders.

Serve as a trusted advisor to senior business and IT executives, driving strategic alignment between business strategy and IT delivery capabilities while influencing enterprise digital transformation roadmaps.

Provide direct individual contributor coverage to maintain delivery continuity during peak resource demands or operational staffing gaps.

Lead requirement gathering, technical specification development, and functional design on complex or strategic enterprise initiatives.

Guide Senior BAs in structuring verification scenarios, test strategies, and user acceptance sign\u2019off workflows aligned with defined business rules.

Facilitate post\u2010implementation review sessions to evaluate scope variance, analyze root causes of requirement drift, and refine operational standards.

Provide direct management, mentorship, and performance guidance to Senior Business Analysts, fostering a high\u2010performance culture.

Lead the team through complex technology transformations and evolving scope constraints while maintaining alignment with operational milestones.

All applicants must be currently authorized to work in the United States on a full time basis. No sponsorship is available now or in the future for this position.

Education

Bachelor's or Master’s Degree in Computer Science, Information Technology, Business Administration, Systems Engineering, Operations Management, or a related field (or equivalent professional experience).

Experience

10+ years of progressive experience in business systems analysis, functional requirements management, or process engineering within cross‑functional teams.

7+ years of direct people management or practice leadership experience overseeing business analysis teams.

Proven background standardizing BA methodologies, establishing knowledge management practices, and managing resource capacity across concurrent projects.

Demonstrated experience managing vendor relationships and staff augmentation models.

Extensive experience producing user stories, technical specifications, acceptance criteria, and process workflows within Agile, SAFe, Waterfall, and Hybrid frameworks.

Proven ability to translate strategic business objectives into technical execution plans.

Experience within field operations, home services, or multi‑site service delivery industries preferred.

Skills & Competencies

Methodology Governance: Proven expertise in establishing, embedding, and auditing business analysis methodologies, documentation standards, and quality controls across projects.

Capacity & Knowledge Management: Strong proficiency in resource forecasting, workload balancing, and institutional knowledge preservation.

Analytical Execution: Ability to deliver high‑level strategic oversight alongside hands‑on technical specification authoring and complex functional design.

Operational Alignment: Ability to translate business operations and user workflows into functional system architectures and strategic solutions.

Tooling Proficiency: Advanced familiarity with enterprise management utilities and diagramming applications, including Jira, Confluence, Visio, and Lucidchart.

Stakeholder Alignment: Strong negotiation and collaboration skills across senior business executive and technical engineering leadership.

Base Pay Range

$122,000 - $148,000 / year

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world\u2011class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you will find information about some of what we have to offer.

• Professional and Personal Growth


• Multiple avenues to grow your career


• Training and development programs available


• Tuition Reimbursement benefits (for FT Colleagues)


• Health and Wellness


• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more


• Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1


• Savings and Retirement 401(k) retirement plan with company‑matching contributions


• Work‑Life Balance Vacation days & sick days


• Company‑paid holidays & floating holidays


• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.

This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world\u2019s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.