Business Analysis Group Manager, SVP

Citi; Jacksonville (FL); Ibrido; USD 144.000 - 217.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Portfolio ownership over IVR/AI

Involvement in investment planning

Learning and development

Performance-driven environment

Competitive compensation

Descrizione del lavoro

Citi is seeking an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team shaping IVR, AI, and chatbot capabilities. You will translate complex requirements into clear user stories for engineering delivery, sitting at the intersection of business strategy and delivery, influencing investment planning and delivery standards daily.

This senior leadership role offers a hybrid work model (3 days in office, 2 remote) with ownership over a high-visibility portfolio and

Competenze

• 10+ years experience in business analysis or senior role across complex cross-functional environments.
• People leadership experience across concurrent workstreams.
• Clear written and verbal communication for technical and non-technical audiences.
• Track record influencing senior leaders to align priorities and drive outcomes.
• Strong analytical and problem-solving capability with structured techniques.
• Technical background with Java and mainframe environments.
• Hands-on experience using JIRA and Confluence to manage backlogs and support agile teams.

Mansioni

• Lead a team of business analysts developing and refining user stories for IVR, AI, and chatbot solutions, ensuring clarity and quality.
• Partner with senior stakeholders to translate requirements into actionable analysis.
• Manage team operations including work allocation, performance evaluation, capacity planning, and staffing decisions.
• Contribute to investment planning for the Voice and AI applications portfolio.
• Monitor project progression across IVR, AI, and chatbot space, identifying risks and escalating issues.
• Define and uphold team standards for business analysis practice.
• Apply sound judgment balancing delivery pace with risk, compliance, and Citi assets.

Conoscenze

Senior leadership

Stakeholder communication

Business analysis

Requirements gathering

JIRA / Confluence

Java knowledge

Mainframe background

Formazione

Master’s degree in a relevant field

Strumenti

JIRA

Confluence

Descrizione del lavoro

Citi is looking for an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team of business analysts shaping the next generation of IVR, AI, and chatbot capabilities. In this role, you will sit at the intersection of business strategy and engineering delivery, translating complex requirements into clear user stories that drive real product outcomes. This is a senior leadership position with direct influence over investment planning, project progression, and the standards your team works to every day.

Responsibilities

• Lead a team of business analysts who develop and refine user stories for engineering teams building IVR, AI, and chatbot solutions, ensuring clarity, quality, and alignment with delivery goals.
• Partner with senior stakeholders across business and technology functions to translate requirements into actionable analysis, bridging the gap between what the business needs and what engineering delivers.
• Manage team operations including work allocation, performance evaluation, capacity planning, and staffing decisions to maintain a high-performing and well-supported team.
• Contribute to investment planning for the Voice and AI applications portfolio, providing analytical input to support prioritization and funding decisions.
• Monitor the status and progression of multiple concurrent projects within the IVR, AI, and chatbot space, identifying risks and escalating issues before they affect delivery.
• Define and uphold team standards for business analysis practice, developing guidelines that improve the consistency and quality of outputs across the function.
• Apply sound judgment when evaluating business decisions, balancing delivery pace with risk awareness, compliance obligations, and the protection of Citi’s reputation and assets.

Required Qualifications & Skills

• 10 or more years of experience in business analysis or a closely related discipline, with a demonstrated ability to operate at a senior level across complex, cross-functional environments.
• People leadership experience, with the ability to manage, develop, and hold accountable a team of analysts across concurrent workstreams.
• Ability to communicate complex ideas clearly and concisely in both written and verbal formats, adapting style for technical and non-technical audiences alike.
• Track record of influencing and negotiating with senior leaders across organizational boundaries to align priorities and drive outcomes.
• Strong analytical and problem-solving capability, with experience applying structured techniques to interpret data and navigate ambiguous or dynamic situations.
• Technical background with working knowledge of Java and mainframe application environments.
• Hands-on experience using JIRA and Confluence to manage backlogs, document requirements, and support agile delivery teams.

Beneficial Skills & Qualifications

• Master’s degree in a relevant field, complementing the analytical and leadership demands of this role.
• Experience working on IVR, conversational AI, or chatbot initiatives, with familiarity in how these technologies are scoped and delivered.
• Background in data analysis, with the ability to draw meaningful insights from complex datasets to inform planning and business decisions.

What We Offer

At Citi, you will join a collaborative team working at the forefront of voice and AI technology, with the scope to shape how these capabilities are built and governed at global scale. This is a role where your leadership directly influences both the quality of delivery and the strategic direction of the function.

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Strategic ownership over a high‑visibility portfolio spanning IVR, AI, and chatbot innovation within a global financial institution.
• Direct involvement in investment planning decisions, giving you influence over where resources and priorities are directed.
• Access to learning and development opportunities that support continued growth at the senior leadership level.
• A performance‑driven environment where your analytical and leadership contributions have a measurable impact on business outcomes.
• Competitive compensation and financial wellbeing benefits in line with a senior management position at a leading global bank.

Preferred qualifications:

Tech‑Banking background

Experience in IVR and Voice Technology, AI, and Chatbots

Job Family Group:

Technology

Job Family:

Business Analysis / Client Services

Time Type:

Full time

Primary Location:

Irving Texas United States

Primary Location Full Time Salary Range:

$144480,00 - $216720,00

• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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