Business Analysis Group Manager, SVP

Citi; Irving (TX); Hybrid; USD 144,000 - 217,000; Full time

Benefits offered by this job

Hybrid work model

Portfolio ownership

Investment planning exposure

Career development

Performance-driven culture

Competitive compensation

Job summary

Citi in Irving, TX is hiring a senior business analyst lead to guide a team delivering IVR, AI, and chatbot analytics. You will translate business needs into actionable analysis with senior stakeholders, and drive delivery across multiple streams while balancing risk and compliance.

The role includes strategic ownership of a high-visibility portfolio in Voice and AI, with a hybrid work model and opportunities for leadership development.

Qualifications

• 10+ years of experience in business analysis or related discipline at a senior level.
• Proven ability to manage analysts across concurrent workstreams.
• Excellent written and verbal communication for technical and non-technical audiences.
• Track record of influencing senior leaders to align priorities.
• Strong analytical and problem-solving capabilities in dynamic environments.
• Working knowledge of Java and mainframe environments.
• Hands-on experience using JIRA and Confluence for backlog and requirements.

Responsibilities

• Lead a team of business analysts responsible for developing and refining user stories for engineering teams (IVR, AI, chatbot).
• Partner with senior stakeholders to translate requirements into actionable analysis bridging business and engineering.
• Manage team operations: workload, performance, capacity planning, staffing.
• Contribute to investment planning for Voice and AI applications portfolio.
• Monitor multiple projects, identify risks, escalate issues.
• Define and uphold team standards for business analysis practice.
• Apply sound judgment balancing delivery pace with risk, compliance and Citi assets.

Skills

People leadership

Clear communication

Stakeholder management

Analytical thinking

Problem solving

Java knowledge

Mainframe exposure

Education

Master's degree in a relevant field

Tools

JIRA

Confluence

Job description

Responsibilities

• Lead a team of business analysts who develop and refine user stories for engineering teams building IVR, AI, and chatbot solutions, ensuring clarity, quality, and alignment with delivery goals.
• Partner with senior stakeholders across business and technology functions to translate requirements into actionable analysis, bridging the gap between what the business needs and what engineering delivers.
• Manage team operations including work allocation, performance evaluation, capacity planning, and staffing decisions to maintain a high-performing and well-supported team.
• Contribute to investment planning for the Voice and AI applications portfolio, providing analytical input to support prioritization and funding decisions.
• Monitor the status and progression of multiple concurrent projects within the IVR, AI, and chatbot space, identifying risks and escalating issues before they affect delivery.
• Define and uphold team standards for business analysis practice, developing guidelines that improve the consistency and quality of outputs across the function.
• Apply sound judgment when evaluating business decisions, balancing delivery pace with risk awareness, compliance obligations, and the protection of Citi's reputation and assets.

Required Qualifications & Skills

• 10 or more years of experience in business analysis or a closely related discipline, with a demonstrated ability to operate at a senior level across complex, cross-functional environments.
• People leadership experience, with the ability to manage, develop, and hold accountable a team of analysts across concurrent workstreams.
• Ability to communicate complex ideas clearly and concisely in both written and verbal formats, adapting style for technical and non-technical audiences alike.
• Track record of influencing and negotiating with senior leaders across organizational boundaries to align priorities and drive outcomes.
• Strong analytical and problem-solving capability, with experience applying structured techniques to interpret data and navigate ambiguous or dynamic situations.
• Technical background with working knowledge of Java and mainframe application environments.
• Hands-on experience using JIRA and Confluence to manage backlogs, document requirements, and support agile delivery teams.

Beneficial Skills & Qualifications

• Master's degree in a relevant field, complementing the analytical and leadership demands of this role.
• Experience working on IVR, conversational AI, or chatbot initiatives, with familiarity in how these technologies are scoped and delivered.
• Background in data analysis, with the ability to draw meaningful insights from complex datasets to inform planning and business decisions.

What We Offer

• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Strategic ownership over a high-visibility portfolio spanning IVR, AI, and chatbot innovation within a global financial institution.
• Direct involvement in investment planning decisions, giving you influence over where resources and priorities are directed.
• Access to learning and development opportunities that support continued growth at the senior leadership level.
• A performance-driven environment where your analytical and leadership contributions have a measurable impact on business outcomes.
• Competitive compensation and financial wellbeing benefits in line with a senior management position at a leading global bank.

Preferred qualifications

• Tech-Banking background
• Experience in IVR and Voice Technology, AI, and Chatbots

Job Family Group: Technology

Job Family: Business Analysis / Client Services

Time Type: Full time

Primary Location: Irving Texas United States

Primary Location Full Time Salary Range: $144 480,00 - $216 720,00

Anticipated Posting Close Date: oct 09, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.