Business Analysis Associate II

Quest Diagnostics; Maryland; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Employee stock purchase plan

Vacation and Health/Flex Time

Education assistance

Job summary

Quest Diagnostics is seeking a Business Analysis Associate II to optimize the order-to-cash cycle for Oncology and Clinical clients. You will manage complex billing data, conduct audits, resolve denials, and deliver insights across the billing lifecycle.

The role requires 2+ years in RCM/finance analysis and billing, with opportunities for training and a performance bonus. Occasional client visits may be required.

Qualifications

• 2+ year of experience in RCM/finance analysis collecting, analyzing, and presenting data and recommendations to management.
• 2+ years of experience with insurance billing, follow-up, and/or denials.
• Bachelor’s degree in Business, Finance, Health Administration or related field.
• Working knowledge of SQL or other Big Data sources.

Responsibilities

• Utilize complex data queries to perform quality checks, conduct trend analyses, and deliver predictive/prescriptive insights on billing data.
• Conduct robust billing audits and quality assurance checks to verify source data and reconcile invoice discrepancies.
• Investigate and resolve non-standard billing issues, manage denied claims through to completion, and analyze root causes to prevent future discrepancies.
• Partner with PODSS and other teams to align client expectations, facilitate resolutions, and elevate complex account matters.
• Develop training materials and conduct educational sessions for internal teams and external payers regarding new billing processes or system changes.
• Maintain compliance with state, federal, and organizational billing policies while driving downstream efficiency.

Skills

Root cause analysis

Communication

Time management

Analytical skills

Excel/PowerPoint

Education

Bachelor’s degree in Business/Finance/Health Admin

Tools

SQL

Job description

Business Analysis Associate II - Monday to Friday, 8:00 AM to 5:00 PM

As a Precision Oncology Billing Analyst, you will optimize the order-to-cash cycle for Oncology and Clinical clients by managing complex billing data, audits, and resolving claim discrepancies (such as denials and missing info). You will partner closely with the Specialty Testing and Precision Oncology Dedicated Support Specialist (PODSS) teams to track the life of an order and deliver predictive insights. This role requires occasional client visits to provide billing training, resolve high-level issues, and champion a seamless patient and client billing experience.

Pay range: $32.89/hr+

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Data & Analytics

• Utilize complex data queries from multiple sources to perform quality checks, conduct trend analyses, and deliver predictive/prescriptive insights on operational billing data.

Billing Integrity & Auditing

• Conduct robust billing audits and quality assurance checks to verify source data, reconcile invoice discrepancies, and ensure accurate payer routing.

Issue Resolution & Claims

• Investigate and resolve non-standard billing issues, manage denied claims through to completion, and analyze root causes to prevent future discrepancies.

Stakeholder Collaboration

• Partner with the Specialty Testing and PODSS teams to align client expectations, facilitate resolutions, and elevate complex account matters when necessary.

Education & Communication

• Develop training materials and conduct educational sessions for internal teams and external payers regarding new billing processes, regulatory changes, or system enhancements.

Compliance & Continuous Improvement

• Maintain strict adherence to state, federal, and organizational billing policies while leveraging audit results to drive downstream operational and system efficiency.

Qualifications

Required Work Experience:

• 2+ year of experience in RCM/finance analysis collecting, analyzing, and presenting data and recommendations to management
• 2+ years of experience with insurance billing, follow-up, and/or denials

Preferred Work Experience

• Bachelor’s degree in Business, Finance, Health Administration or related field
• Working knowledge of SQL or other Big Data sources

Physical And Mental Requirements

• Sitting/standing for long periods of time
• Potential client visits require reliable mode of personal transportation

Knowledge

• Experience trending, analyzing, and evaluating third party insurance responses in a medical billing environment
• QBS/WBS experience

Skills

• Ability to perform “root cause analysis” to assess insurance denials
• Excellent communication, time/project management, problem solving, organizational, and analytical skills
• Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)
• Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.