Business Analyst - Billing

Quest Diagnostics; Jeffersonville (PA); On-site; USD 56,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Well-being programs

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Business Analyst - Billing to join our team in Pennsylvania. The role focuses on supporting billing initiatives for Enterprise accounts, analyzing data with Access, Excel, and SQL, and automating reports to improve accuracy and cash flow. Ideal candidates will have 6+ years in revenue cycle management, 4+ years in data analysis, and strong communication skills. Travel up to 20% may be required; relocation not stated.

Qualifications

• 6+ years of revenue cycle management experience with some leadership experience.
• 4+ years of business or data analysis experience.
• Experience creating business requirements documents, project plans, and presentations.
• Advanced Excel and Access skills with SQL knowledge.
• Must reside near a Quest Diagnostics Laboratory site or Norristown, PA.

Responsibilities

• Support billing initiatives for Enterprise accounts across regions.
• Analyze large data sets using Access, Excel, and SQL.
• Automate reports and processes to improve efficiency.
• Identify inefficiencies in enterprise billing processes and develop solutions.
• Pull ad hoc reports from various billing systems and validate data.
• Forecast financial impacts for Quest partners related to Enterprise accounts.
• Present project status and metrics to Quest partners and senior management.
• Mentor other Analysts and collaborate with other business units on analysis projects.

Skills

Revenue cycle management

Data analysis

Advanced Excel

Access

SQL

Leadership experience

Travel 20%

Education

Bachelor's degree in STEM

Tools

BFE

QBS systems

Order-to-Cash

Job description

Job Description

Business Analyst - Billing - Monday to Friday, 8:00 AM to 5:00 PM

Pay range: 66,400/yr+

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Work cross regionally with BSS team and regional analysts to support billing initiatives for Enterprise accounts.
• Manipulate, analyze, and interpret large amounts of data using Access, Excel, SQL.
• Automate processes and reports.
• Recognize inefficiencies in processes related to Enterprise accounts (operational or technical)
• Develop solutions to address billing issues.
• Pull ad hoc reports from various billing systems.
• Perform data validation to ensure accuracy and quality.
• Data mining for advanced analysis of data presented in reports for management.
• Recommend solutions to decrease bad debt and increase cash for receivables for laboratory tests.
• Provide feedback to Senior Management regarding contractual issues impacting Revenue Services
• Collaborate with other business units and departments on analysis projects.
• Responsible for helping meet company and regional expectations/SLA targets.
• Analyze and interpret reports on metrics associated with goals and objectives.
• Pursue continual improvement of quality and efficiencies in functional areas
• Responsible for developing strategies to promote employee engagement and improve employee satisfaction.
• Prepare and present project status, various metrics, data/business analysis to Quest partners and Optum senior management.
• Forecasting financial impacts for Quest partners related to Enterprise accounts.
• Provide input to internal and external stakeholders to drive effective business plan and sales strategy development.
• Conduct deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement.
• Utilize relevant systems and tools to identify and/or test opportunities for efficiency improvements.
• Review and assign projects/initiatives as well as participate in Kaizens and process improvement initiatives.
• Provide mentoring to other Analysts.

Qualifications

Required Qualifications

• 6+ years of related experience in revenue cycle management with some leadership experience in a healthcare environment.
• 4+ years of business or data analysis experience
• Experience in creating business requirement documents, project plans, and presentations.
• Adaptable and flexible with the ability to accept, create and manage change.
• Proven ability to positively influence staff to drive results in achieving goals and objectives.
• Previous experience implementing cross-functional initiatives.
• 20% travel requirement as needed and flexible work schedule to support business needs.
• Advanced Excel and Access skills with programming knowledge using SQL.
• Must reside near a Quest Diagnostics Laboratory site or Norristown, PA
• Must be available to start workday by 8:00am EST.
• Able to work Overtime as needed.

Preferred Qualifications

• Experience in client/Enterprise account billing
• Experience with insurance health plans or HMOs
• Ability to work to a consistent high standard under pressure.
• Ability to work in a fast-paced environment and adapt to ever changing priorities.
• High degree of accuracy and attention to detail
• Demonstrate problem-solving and strong analytical skills.
• Ability to multitask on multiple small to complex projects / tasks and meet deadlines.
• Willingness to undertake additional responsibilities as required.
• Self-motivated, able to work in a team, and demonstrates the ability to work independently.
• Demonstrated ability to clearly communicate complex issues to all levels of management.
• Excellent organizational, interpersonal, and communication (written and verbal) skills.
• Bachelor's Degree in a STEM major or higher education
• Experience with high volume revenue cycle operations
• Knowledge of Quest systems like BFE, QBS systems, Order to cash business process is a plus.
• Certifications in Project Management, Six Sigma principles.

Telecommuting Requirements

• Required to have a dedicated work area established that is separate from other living areas and provides information privacy.
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location where Quest Diagnostics approved high-speed internet connection or leverage an existing high-speed internet connection.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.