Business Analysis Advisor

PNC Financial Services Group, Inc.; Pennsylvania; On-site; USD 90,000 - 120,000; Full time

Job summary

PNC Financial Services Group, Inc. in Pittsburgh, PA is seeking a Business Analysis Advisor within the Retail organization.

The role focuses on documenting and refining user stories, business requirements, acceptance criteria, and related artifacts to drive business outcomes. You will partner with business and technology teams, provide SME guidance throughout the development lifecycle, and ensure solutions align with operational needs.

Qualifications

• Candidates should demonstrate capabilities in business analysis, requirements derivation, and documentation.

Responsibilities

• Partner with business and technology teams to document, refine, and maintain user stories, business requirements, acceptance criteria, and supporting documentation.
• Provide business guidance and SME to technology partners throughout the development lifecycle to ensure solutions align with business objectives and operational needs.
• Validate user stories, requirements, and implemented functionality to ensure business outcomes, acceptance criteria, and readiness requirements are met.
• Develop current-state and future-state process maps to identify impacts, dependencies, improvement opportunities, and validation requirements.
• Analyze business processes and workflows to support solution design, operational readiness, and successful implementation of new capabilities.
• Support testing and Production Validation activities by executing business scenarios, evaluating results, and identifying gaps, defects, and process impacts.
• Serve as a subject matter expert for business processes, customer experiences, account opening, and operational workflows within the Production Validation Environment (PVE).
• Lead implementation and governance of PVE standards, behaviors, and best practices to ensure consistency and effective utilization across teams.
• Partner with project teams to assess operational impacts, identify validation requirements, and support release planning and implementation readiness efforts.
• Identify, document, and elevate risks, dependencies, and process impacts that may affect successful implementation or user adoption.
• Develop and maintain procedures, job aids, process documentation, and validation artifacts to support knowledge transfer and operational excellence.
• Support release readiness and post-implementation validation activities to ensure solutions perform as intended and business objectives are achieved.
• Monitor PVE utilization and adherence to established standards, recommending process improvements and control enhancements where needed.

Skills

Business Analysis

Requirements Gathering

User Stories

Process Mapping

Validation

Stakeholder Management

Data Analytics

Decision Making

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analysis Advisor within PNC's Retail organization, you will be based in Pittsburgh, PA.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Partner with business and technology teams to document, refine, and maintain user stories, business requirements, acceptance criteria, and supporting documentation.
• Provide business guidance and subject matter expertise to technology partners throughout the development lifecycle to ensure solutions align with business objectives and operational needs.
• Validate user stories, requirements, and implemented functionality to ensure business outcomes, acceptance criteria, and readiness requirements are met.
• Develop current-state and future-state process maps to identify impacts, dependencies, improvement opportunities, and validation requirements.
• Analyze business processes and workflows to support solution design, operational readiness, and successful implementation of new capabilities.
• Support testing and Production Validation activities by executing business scenarios, evaluating results, and identifying gaps, defects, and process impacts.
• Serve as a subject matter expert for business processes, customer experiences, account opening, and operational workflows within the Production Validation Environment (PVE).
• Lead implementation and governance of PVE standards, behaviors, and best practices to ensure consistency and effective utilization across teams.
• Partner with project teams to assess operational impacts, identify validation requirements, and support release planning and implementation readiness efforts.
• Identify, document, and elevate risks, dependencies, and process impacts that may affect successful implementation or user adoption.
• Develop and maintain procedures, job aids, process documentation, and validation artifacts to support knowledge transfer and operational excellence.
• Support release readiness and post-implementation validation activities to ensure solutions perform as intended and business objectives are achieved.
• Monitor PVE utilization and adherence to established standards, recommending process improvements and control enhancements where needed.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model Competencies
• Analytical Thinking
• Business AssessmentProblem