Bus Station Security Officer - Customer Service Focus

Carlisle Support Services; Virginia; Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Health and Wellbeing Plans.

Discounts and cashbacks.

Employee Assistance Program.

Access to stream.

Refer a Friend Scheme.

Zusammenfassung

Carlisle Support Services is hiring a Security Officer for the Halifax Bus Station in West Yorkshire. The role operates on 12-hour shifts (4 on, 4 off) as a full-time permanent position, focused on providing a welcoming, safe environment and reliable information to passengers.

Key duties include incident response, enforcing safety rules, managing disruptive behaviours, and collaborating with partner providers.

Qualifikationen

• Enthusiastic demeanour at all times.
• Pro-active attitude to solve problems before they are raised.
• Excellent customer service and courteous conduct.
• Clear, confident face-to-face communication.
• Ability to work with partner service providers as a unified team.
• High standard of personal presentation and appearance.

Aufgaben

• Be proactive to meet the Combined Authority bus stations' standards.
• Respond to incidents, situations and problems promptly.
• Monitor health and safety and prevent offences or distress to patrons.
• Move on buskers, beggars and rough sleepers as required.
• Prevent cyclists from riding or chaining their bicycles inside the premises.
• Provide local transport information to station users.
• Build positive relationships with client and stakeholders of the Combined Authority.
• Handle client queries and complaints promptly; keep the Security Manager informed.
• Maintain a clean, safe uniform and professional appearance.

Kenntnisse

Enthusiastic demeanour

Pro-active attitude

Customer service

Communication skills

Safety awareness

Professional presentation

Jobbeschreibung

Carlisle Support Services is hiring a Security Officer for the Halifax Bus Station in West Yorkshire. The role operates on 12-hour shifts (4 on, 4 off) as a full-time permanent position, focused on providing a welcoming, safe environment and reliable information to passengers.

Key duties include incident response, enforcing safety rules, managing disruptive behaviours, and collaborating with partner providers.