Bus Field Service Technician - Travel-Heavy Diagnostics

GILLIG; Cleveland (OH); On-site; USD 65,000 - 95,000; Full time

Job summary

Gillig is seeking a motivated Field Service Representative to travel to customer sites, perform Post Delivery Inspections on new buses, and place them in service. You will provide detailed reports to resolve issues and submit these reports to the Field Service Manager for action on corrective plans.

The role supports customers in Ohio and may require travel outside the region. The ideal candidate has strong problem solving skills, knowledge of commercial vehicles, and the ability to work in

Qualifications

• Bachelor’s degree in Engineering, Business Administration or equivalent preferred.
• Minimum 3 years of experience in the Commercial Bus Industry.
• Read blueprints and electrical schematics.
• Commercial Driver’s license with passenger endorsements.

Responsibilities

• Travel to customers’ location in the Ohio area and may travel outside that region as needed.
• Inspect new buses after delivery and repair or adjust issues as necessary
• Understand concerns about buses in-service and investigate root causes
• Diagnose electrical and/or mechanical defects and repair as needed
• Order ship short parts or broken parts as needed to put bus in service
• Provide driver and mechanic orientations for Gillig buses
• Coordinate with customers and factory for issue resolution

Skills

Customer-focused

Problem solving

Mentoring and training

Read blueprints and electrical schemo

Education

Bachelor’s degree in Engineering, Business Administration or equivalent

Tools

Computer programs for bus diagnostics

Job description

Gillig is seeking a motivated Field Service Representative to travel to customer sites, perform Post Delivery Inspections on new buses, and place them in service. You will provide detailed reports to resolve issues and submit these reports to the Field Service Manager for action on corrective plans.

The role supports customers in Ohio and may require travel outside the region. The ideal candidate has strong problem solving skills, knowledge of commercial vehicles, and the ability to work in