Bus Experience & Planning Advisor - Retail Bank Operations

PNC Financial Services Group, Inc.; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Business Experience & Planning Advisor for Retail Bank Operations.

The role is based remotely with potential in-office participation as needed and emphasizes process improvement, risk management, and cross-functional leadership to advance strategic plans across the organization. Ideal candidates bring 5+ years of industry experience, a Bachelor's degree, and proficiency in BI/data mining to analyze and optimize business processes while communicating

Qualifications

• 5+ years of industry experience with a university degree.
• Certifications are often required in this role.
• In lieu of a degree, a comparable combination of education, certification(s), and experience may be considered.

Responsibilities

• Collaborates cross-functional teams to improve business planning.
• Executes line of business initiatives and growth strategies.
• Delivers customer focus and appropriate risk management practices.
• Executes and implements business planning processes and designs roadmaps.

Skills

Lean Six Sigma

Analytical Thinking

Cross-functional Leadership

Communication

Education

Bachelor's

Tools

BI

Data Mining

Job description

# **Position Overview**The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Retail Bank Operations organization, you will be based in remotely. Roles and responsibilities -Oversee process improvement programs that work with cross functional teams across the organization -Use Lean Six Sigma methodology to review business processes and identify potential gaps and risks in key processes and mitigate potential client harm before it occurs -Execute lateral leadership, delegating to peers on team and leading/influencing partners across the organization -Use analytical skills and problem solving to identify solutions to potential gaps -Effectively communicate through executive leadership findings and recommended solutions -Confidently and effectively give recommendations to the execution of business strategies relying on analytical skills and problem-solving abilities Preferred Skills: Strong Communication Skills Analytical Thinking Strong Organizational SkillsThis position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.* Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.* Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.* Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.* Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning## **Competencies**Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking## **Work Experience**Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Bachelors## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Application Window**Generally, this opening is expected to be posted for two business days from 10/01/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.