Bus Experience & Planning Advisor - Retail Bank Operations

PNC Financial Services Group, Inc.; Pennsylvania; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental and vision options

401(k) with company match

Educational assistance

Wellness program

Paid holidays

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a remote-based Business Experience & Planning Advisor within Retail Bank Operations to oversee process improvement programs, use Lean Six Sigma to review critical processes, and lead cross-functional teams across the organization.

You will communicate executive findings and help design roadmaps that mitigate risks while aligning with business objectives. This role emphasizes analytical problem solving and strategic planning in a dynamic,

Qualifications

• Bachelor's degree required; 5+ years of industry experience.
• Lean Six Sigma certification preferred.
• Experience working with cross-functional teams across an organization.

Responsibilities

• Oversee process improvement programs with cross-functional teams.
• Apply Lean Six Sigma to review processes and identify gaps/risks; mitigate potential client harm.
• Execute lateral leadership and influence partners across the organization.
• Use analytical skills to identify practical solutions for gaps.
• Communicate findings and recommended solutions to executive leadership.
• Advise on execution of business strategies using data-driven insights.

Skills

Lean Six Sigma

Strong Communication Skills

Analytical Thinking

Strong Organizational Skills

Education

Bachelor's degree

Tools

Business Intelligence (BI)

Job description

Position Overview

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience & Planning Advisor within PNC's Retail Bank Operations organization, you will be based in remotely.

Roles and responsibilities

• Oversee process improvement programs that work with cross functional teams across the organization
• Use Lean Six Sigma methodology to review business processes and identify potential gaps and risks in key processes and mitigate potential client harm before it occurs
• Execute lateral leadership, delegating to peers on team and leading/influencing partners across the organization
• Use analytical skills and problem solving to identify solutions to potential gaps
• Effectively communicate through executive leadership findings and recommended solutions
• Confidently and effectively give recommendations to the execution of business strategies relying on analytical skills and problem-solving abilities

Preferred Skills

• Strong Communication Skills
• Analytical Thinking
• Strong Organizational Skills

Remote Work

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Collaborates cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations. Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy. Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning Competencies Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Application Window

Generally, this opening is expected to be posted for two business days from 10/01/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Overview

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.