Operations Work Lead - Retail Bank Operations

PNC Financial Services Group, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision options

401(k) with match

Paid time off

Job summary

PNC Financial Services Group, Inc. in Pittsburgh, PA, is seeking an Operations Work Lead for Retail Bank Operations. The role oversees workflow, coordinates daily tasks, and supports front-line teams with escalated issues to ensure accurate, timely processing of banking operations.

The ideal candidate has 4+ years of related experience, associates degree, and strong communication and leadership skills. IRA account experience is preferred; in-office role with standard business hours.

Qualifications

• Associates degree or equivalent with related experience.
• 4+ years in banking or operations.
• Strong communication and leadership.
• IRA account experience preferred.

Responsibilities

• Oversees operations workflow and assists team with routine tasks.
• Monitors workflow and escalations; provides guidance.
• Coaches team members; leads huddles and training.
• Reviews transactions for accuracy and compliance.
• Supports cross-functional projects and SOP updates.

Skills

Accountability

Leadership

Process Improvement

Time Management

Communication

Training

Education

Associates degree

Job description

## Operations Work Lead - Retail Bank OperationsApply: PA - Pittsburgh (15219): Full time: Posted Today: R233785# **Position Overview**The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Operations Work Lead within PNC's Retail Bank Operations organization, you will be based in Pittsburgh, PA. Schedule: Monday - Friday 8:00am - 4:30pm EST · IRA Account experience is preferred. · Ability to step up to manage decisions and attend meetings to work alongside Supervisor. · Excellent time management and communication skills. · Ability to perform daily huddle board. · Knowledge of Word and Excel Office skills. · Contact with group to assist with training and inquiries for daily duties. · Ability to communicate and get along with Team. · A strong understanding to prioritize duties with the ability to multi- task. · Ability to work well with service partners. · Ability to train workers on new duties. · Our group performs back- office duties for multiple service partners, i.e. Incoming mail, outgoing mail, scanning, working email boxes, Quality control, checks, statements and other items · Demonstrated leadership skills needed.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Oversees operations workflow and assists team with executing routine transactions/processes.* Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.* Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development.* Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects.* Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)## **Competencies**Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Process Management, Products and Services, Standard Operating Procedures## **Work Experience**Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Associates## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.