Bursar Office Coordinator: Student Accounts Lead

Mercer University; Illinois; On-site; USD 42,000 - 56,000; Full time

Job summary

Mercer University is seeking a Bursar Office Coordinator on the Macon, Georgia campus to manage a portion of the accounts receivable portfolio and mentor the Student Account team. The role focuses on tuition-related issues, holds management, and special reporting, with additional duties across Mercer programs.

The coordinator oversees training and troubleshooting, acts as primary contact for student tuition concerns, and coordinates with various offices while supporting special projects and

Qualifications

• Two years of college coursework and two years of related customer service experience.
• Courses in bookkeeping, accounting, or business operations helpful.
• Prior lead or supervisory experience preferred.

Responsibilities

• Assist with overall management of the Macon Bursar Office and assigned accounts.
• Mentor and support Student Account and Support Specialists through training.
• Handle escalated student issues, holds, payments, refunds, and records as needed.
• Serve as liaison for Mercer on Mission and Study Abroad programs and supervise student workers.

Skills

Attention to detail

Customer service

Analytical reasoning

Financial reconciliation

Education

Two years of college coursework

Job description

Mercer University is seeking a Bursar Office Coordinator on the Macon, Georgia campus to manage a portion of the accounts receivable portfolio and mentor the Student Account team. The role focuses on tuition-related issues, holds management, and special reporting, with additional duties across Mercer programs.

The coordinator oversees training and troubleshooting, acts as primary contact for student tuition concerns, and coordinates with various offices while supporting special projects and