Burlington Subaru Porter

Burlington Subaru; Burlington (VT); On-site; USD 30,000 - 42,000; Full time

Job summary

Burlington Subaru is seeking a customer-focused service lot attendant to greet customers, direct them to the service write-up area, and prepare vehicles for service. The role involves vehicle tagging, mats and seat cover installation, and proper parking.

You will keep the lot tidy and assist with loaner cars, including washing and fueling. Experience in customer service and strong communication skills are valued.

Qualifications

• High School Diploma required.
• Valid driver’s license required.
• 1–2 years’ experience in a customer service environment preferred.
• Adaptable with a customer-centric mindset.
• Strong communication skills: oral, written, listening.
• Promote a positive image and resolve customer issues.

Responsibilities

• Greet customers entering the service area and direct them to the service-write up area; tag vehicles and install mats and seat covers; park vehicles properly.
• Maintain an organized lot for easy access; remove debris and snow as needed.
• Manage loaner cars: wash, fuel, park in designated area; report repairs to management.
• Perform drive-through alignment checks and provide color alignment printouts to Service Consultants while customers are in the office.
• Clean, wash and detail customer vehicles; maintain service drive cleanliness as needed.

Skills

Customer service

Communication

Adaptability

Team advocacy

Tech awareness

Education

High School Diploma

Valid driver’s license

Job description

Responsible for ensuring safe and efficient handling of customer and company/owned vehicles.

Leadership

This position does not lead others.

• Greet all customers entering the service area and direct customers to service-write up area. Tag vehicles and install mats and seat covers. Park all vehicles in appropriate locations.
• Maintain organized lot in order to provide easy access for customers. Includes removing any debris and snow.
• Maintain loaner vehicles. Wash, fill gas tanks and park in designated area. Inform management of any mechanical or body repairs needed.
• Perform alignment checks in the drive through quickly and efficiently, providing color alignments print out to the Service Consultants while the customer is still in the Consultants office.
• Clean, wash and detail customer vehicles, shop and service drive as needed.

Qualifications

Competencies and Qualifications

• High School Diploma
• Valid driver’s license.
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.