Burger King Shift Leader

Workforgps; Lancaster (Lancaster County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic restaurant team as a Shift Leader, where you'll be at the forefront of ensuring exceptional customer service and operational excellence. This role requires you to lead by example, training and coaching team members while overseeing daily operations in the absence of management. You will thrive in a fast-paced environment, utilizing your problem-solving skills to address challenges and maintain high standards. With a supportive team and a fun work atmosphere, this position offers growth opportunities and a chance to make a real impact in the restaurant industry. If you're ready to take on this exciting challenge, we want to hear from you!

Benefits

Regular performance reviews

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Must be able to perform under pressure in a high-volume setting.

Responsibilities

• Ensure team provides outstanding service and satisfied guests.
• Train and coach the team while supervising operations.

Skills

Customer Service Skills

Problem-Solving Skills

Supervisory Skills

Education

High School Diploma or equivalent

Tools

GPS Hospitality Systems

Job description

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties performed by the Team Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence. This includes but is not limited to ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

Job Duties:

• Ensure your team provides outstanding service & satisfied guests
• Train & coach the team
• Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
• Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
• Provide coaching and feedback to the team
• Supervise in accordance with GPS values, traits and behaviors
• Demonstrate strong problem-solving skills
• Follow and enforce all cash policies; address and document any policy violations
• Any / all other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements:

• 0-2 years of supervisory experience in a restaurant or retail setting
• Excellent customer service skills
• Must be able to perform under pressure in a high-volume setting
• Must be 18 years old and authorized to work in the US

Physical Requirements:

• Ability to perform the following motions: bending, squatting, twisting, pulling and reaching
• Ability to work in warm and cold temperatures
• Ability to stand for 8-10 hours
• Ability to lift up to 20lbs

About our benefits: We offer a passionate, fun and positive work environment, with a welcoming and supportive team, along with…

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition Program
• Career development through structured training programs

EEO Statement: GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth and other related conditions), sexual orientation, genetic information / characteristics, veteran or military status, marital status or any other characteristic provided by applicable federal, state or local laws.

ADAA: GPS Hospitality will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources at 770-738-8779.