Burger King Shift Leader

GPS Hospitality; Cumberland (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading restaurant team as a Shift Leader, responsible for directing daily operations and ensuring compliance with company standards. You will train and coach team members, provide outstanding customer service, and maintain operational excellence. This full-time role offers a positive work environment and opportunities for career development.

Benefits

Health & Life Benefits

HSA program

Anniversary Vacation Bonus

Employee Rewards & Recognition Program

Career development through structured training programs

Qualifications

• 0-2 years of supervisory experience in a restaurant or retail setting.
• Must be 18 years old and authorized to work in the US.

Responsibilities

• Ensure team provides outstanding service & satisfied guests.
• Train & coach the team.
• Supervise according to GPS values.

Skills

Customer Service

Problem Solving

Job description

Join to apply for the Burger King Shift Leader role at GPS Hospitality.

We need a Shift Leader to join our restaurant team. Shift Leaders are trained to perform all the duties of Team Members, with additional responsibility for directing daily operations in the absence of the Restaurant General Manager and Assistant Manager. This includes ensuring compliance with company standards in all areas of operation such as product preparation, customer relations, restaurant maintenance, team management, and other duties as assigned.

Job Duties

1. Ensure your team provides outstanding service & satisfied guests
2. Train & coach the team
3. Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
4. Set an example by maintaining excellent knowledge and proficiency in restaurant operations
5. Provide coaching and feedback to the team
6. Supervise according to GPS values, traits, and behaviors
7. Demonstrate strong problem-solving skills
8. Follow and enforce all cash policies; address and document violations
9. Perform any other duties as assigned by the Restaurant General Manager (RGM)

Job Requirements

• 0-2 years of supervisory experience in a restaurant or retail setting
• Excellent customer service skills
• Ability to perform under pressure in a high-volume setting
• Must be 18 years old and authorized to work in the US

Physical Requirements

• Ability to perform motions such as bending, squatting, twisting, pulling, and reaching
• Ability to work in warm and cold temperatures
• Stand for 8-10 hours
• Lift up to 20 lbs

Benefits

We offer a passionate, fun, and positive work environment, along with:

• Regular performance reviews
• Health & Life Benefits
• HSA program
• Anniversary Vacation Bonus
• Employee Rewards & Recognition Program
• Career development through structured training programs

EEO Statement

GPS Hospitality is an Equal Opportunity employer. All persons shall have the opportunity to be considered for employment without regard to race, color, religion, creed, national origin, ancestry, lineage or citizenship status, age, disability, gender (including pregnancy, childbirth, and other related conditions), sexual orientation, genetic information/characteristics, veteran or military status, marital status, or any other characteristic protected by law.

Accommodation

GPS Hospitality will make reasonable accommodations for qualified applicants with disabilities, unless it would impose an undue hardship. Contact Human Resources at 770-738-8779 for assistance.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Restaurants