Bulk Terminal Scale Operator: Customer-Focused Logistics

Enstructure; New Haven (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Gateway Terminal is seeking a Terminal Scale Operator in New Haven, CT to weigh and ticket trucks, verify loads, collect payments, and maintain accurate records. You will communicate with drivers and loaders via CB radio and ensure smooth operations at the Scale House.

The role requires early hours (6:00 am–5:00 pm) with overtime and weekend work as needed. A high school diploma and Microsoft Office proficiency are preferred; bilingual English/Spanish is a plus.

Qualifications

• Proficiency with Microsoft Office products.
• Eligible to work in the United States without visa sponsorship.
• Must be 18 years or older.
• Able to work in varying environmental conditions (cold/hot).
• Detail-oriented and accurate.

Responsibilities

• Weighing and ticketing: Accurately weigh and ticket trucks using a computerized scale program as they pass over the truck scales.
• Load Verification and Payment Collection: Verify loads, collect payments, and record customer job information.
• Professional Communication: Answer telephone calls professionally and communicate effectively with truck drivers and loaders using a CB radio.
• Scale House Maintenance: Ensure the general upkeep of the Scale House.
• Administrative Tasks: Complete all administrative tasks, including regular filing and required reports.
• Supervisor Communication: Keep the immediate supervisor fully informed of any issues or matters requiring attention.
• Attendance and Availability: Maintain prompt attendance from the required start time of 6:00 am to 5:00 pm, and work overtime and weekends as needed.
• Additional Duties: Perform other duties as assigned, including data entry and minor customer service responsibilities.
• Effective Communication: Present facts and recommendations effectively in both oral and written form.
• Basic Skills: Read, write, and perform basic mathematics. Must be proactive and able to follow simple instructions from oral or written correspondence.
• Language Skills: Being bilingual in English and Spanish is helpful.

Skills

Attention to detail

Customer service

Communication skills

Microsoft Office

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Job description

Gateway Terminal is seeking a Terminal Scale Operator in New Haven, CT to weigh and ticket trucks, verify loads, collect payments, and maintain accurate records. You will communicate with drivers and loaders via CB radio and ensure smooth operations at the Scale House.

The role requires early hours (6:00 am–5:00 pm) with overtime and weekend work as needed. A high school diploma and Microsoft Office proficiency are preferred; bilingual English/Spanish is a plus.