Bulk Associate - Lebanon Food Store - Full Time

Hanover Consumer Cooperative Society Inc; Lebanon (AL); On-site; USD 23,000 - 29,000; Full time

Job summary

Hanover Consumer Cooperative Society Inc. in Lebanon, NH is hiring a Front End/Department Associate to provide high-level customer service and support daily operations.

You will stock, rotate, and maintain product displays, assist customers, answer phones, and participate in meetings and trainings to uphold Co-op standards. You’ll need a high school diploma, proficiency with Office 365, Excel and Word, and experience with the ECRS POS system.

Qualifications

• High school diploma or equivalent
• Ability to represent the Co-op in a positive manner
• Ability to multi-task
• Proficiency in ECRS POS system and processes
• Set an excellent example for new employees
• Proficiency in use of computer software, Office 365, Excel and Word
• Successful completion of Co-op customer service training
• Serve Safe certification acquired as needed
• Excellent follow through

Responsibilities

• Works in assigned department
• Stocks assigned areas with available product, minimizing empty shelf space and shrinkFace accurately and neatly to maximize sales
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products
• Recognize the customers’ needs and take the initiative to react accordingly
• Maintain extensive product knowledge
• Exhibit teamwork by being flexible and dependable meeting the location and department needs
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently
• Remain productive without direct supervision
• Serve as a mentor to new staff in the department (for those with more years of experience)
• Re-train staff as needed or requested, following set training program
• Check Co-op email at least once per week
• Set standard for expected behavior in adhering to all food safety procedures
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
• Adhere to all Co-op policies, procedures and employee code of conduct
• Other duties as assigned

Skills

Customer service

Multi-tasking

Excel

Word

Office 365

Excellent follow through

Teamwork

Phone etiquette

Education

High school diploma or equivalent

Tools

ECRS POS system

Office 365

Job description

Job Details: Job Location: Lebanon, NH 03766, Salary Range: $16.48 - $21.41 Hourly, We are a cooperative; cooperation is at the heart of everything we do. At our Co-op, we believe cooperation means creating space for everyone. We strive to bring individuals together from diverse backgrounds, cultures, and life experiences to achieve shared goals. We practice kindness and foster a workplace where respect, acceptance, equity, honesty, and belonging are more than values, they are lived every day. Why? Because connection strengthens us. It helps us build the ecosystem we want to work in and be part of. And…because kindness matters! Kindness nurtures community, and communities thrive when we all work together. If you’re passionate about community and making a difference, we’d love to work with you.

Position Overview: Consistently provide a high level of customer service meeting the needs of the customer as well as the location. Assist in the daily operations of the department. Has or acquires the knowledge to efficiently complete the daily procedures needed for departmental success. Stocks, prepares, packages, and maintains product for specific areas for retail sales. Assist Supervisors when requested and/or required.

Essential Functions and Responsibilities:

• Works in assigned department
• Stocks assigned areas with available product, minimizing empty shelf space and shrinkFace accurately and neatly to maximize sales
• Rotate stock to ensure freshest products are available and to inspect for quality and out of date products
• Recognize the customers’ needs and take the initiative to react accordingly
• Maintain extensive product knowledge
• Exhibit teamwork by being flexible and dependable meeting the location and department needs
• Knowledge of money buying and deposit procedure, assisting as needed or requested (Front End and Service Desk specific)
• Answer, page, and transfer phone calls promptly and efficiently
• Remain productive without direct supervision
• Serve as a mentor to new staff in the department (for those with more years of experience)
• Re-train staff as needed or requested, following set training program
• Check Co-op email at least once per week
• Set standard for expected behavior in adhering to all food safety procedures
• Participate in department meetings and complete all required trainings for the purpose of maintaining Co-op standards
• Adhere to all Co-op policies, procedures and employee code of conduct
• Other duties as assigned

Qualifications:

• Required Skills/Experience and Attributes:
• High school diploma or equivalent
• Ability to represent the Co-op in a positive manner
• Ability to multi-task
• Proficiency in ECRS POS system and processes
• Set an excellent example for new employees
• Proficiency in use of computer software, Office 365, Excel and Word
• Successful completion of Co-op customer service training
• Serve Safe certification acquired as needed
• Excellent follow through

Equipment Used: Computer register, scanner, adding machines, computer, knives, box cutters, U-boats, carts, and phone system.

Attendance Requirements: Flexible hours, including weekend and evening shifts. Availability to be scheduled to work any day of the week, according to department needs.

We are an Equal Opportunity Employer. Our employees are people with different strengths, experiences, and backgrounds. We share a common passion for our member-owned Co-op, communities, and for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. Every point of view helps shape our success, and fostering inclusion is everyone's responsibility.