Building Support Specialist

ABM Industries; Warren (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

ABM Industries is seeking a Building Support Specialist to create a welcoming, safe environment. You will manage front-desk operations, coordinate with vendors, and triage facilities tickets to keep the site running smoothly.

You will support events, manage signage, and assist with tours for new hires while maintaining accurate records and safety protocols in a fast-paced corporate setting.

Qualifications

• High school diploma or equivalent.
• Experience with reception, CMMS, Google Suites and events in an office setting.
• Ability to multitask in a busy, fast-paced environment.

Responsibilities

• Front desk support: greet visitors, manage access, escorts, and badges.
• Complete conference room rounds: lighting, equipment, furniture, supplies.
• Tech support: file tickets for malfunctioning meeting equipment.
• Signage: update and replace signage weekly as needed.
• Tours: conduct new-hire tours and answer site questions.
• Event support: assist with decor, food/bev setup, furniture, and supplies.

Skills

Front desk

Customer service

Education

High school diploma

Tools

CMMS

Google Workspace

Job description

Overview

The Building Support Specialist (BSS) plays a key role in creating a positive workplace experience by serving as the first point of contact for employees, visitors, and vendors. This role supports the Facilities Team through front-desk operations, daily building rounds, event coordination, and timely management of facilities ticket submissions. The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment. Responsibilities include greeting guests, monitoring building conditions, coordinating with vendors, assisting with event setup, and triaging maintenance or safety issues through the company’s ticketing system. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high quality standards.

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)

Responsibilities

• Front Desk Support: Warm,professional front-deskpresence, assisting with access, vendor escorts, badging issues, etc.

• Complete conference room rounds: Checklighting,meetingequipment,furniture,and stocking supplies.

• Tech Support: Fileticketsformalfunctioningmeetingequipment.

• Signage: Updateandreplacesignagethroughoutthebuildingasneeded onaweekly basis.

• Tours: Supportnewhiretoursfortheclientshowcasingthepropertyandanswering questions about the site.

• Supplies inventory: Collaboratewith theFacilities Coordinator tomonitor,control,and replenish office supplies for the site.

• Event support: Provideeventsupportinatimelyandcourteousmanner,withtheabilityto workwithlastminutechangesorrequests.Subject butnotlimitedtodecor,food, and beveragesetup,movingchairs,tables,softseating,stocking supplies,connectingdesk power,checkingmeetingequipment,hangingsigns,coordinatingjanitorialsupport,etc. Maintaininginventory ofeventsupplies.

• Desking Set Up and Daily Checks: Following client provideddesk standards, providing dailychecks/resetsofshareddesks,assistinganyteamswithmonitor,cord,orAVissues

• Safety, Security, and Building Protocols: Providing assistancewith badgeaccess (activating,creatingaccesstickets,managingtempbadgeextensions),ensuringall

• personnelenteringthebuildinghavetheproperaccess,andresolvingallaccessissues.

• Administrative and Organizational Support: Assistingwithcalendarmanagement, orderingofficeorfacilitysupplies,dataentryandspreadsheetupdates, managingvisitor and contractor escorts.

• Emergency Response: Beoncallforemergencymaintenanceissues,responding promptly.

• Documentation: Maintain accuraterecordsofmaintenancework,includingwork orders, preventivemaintenancelogs,andequipment servicehistory.

Qualifications

Qualifications:

Skills

Front Desk and Customer Service

• Abilitytomultitaskinhigh-trafficenvironments

• Abletomaintainbadgestock,followbadgingandsecurityprocedures,andprovide permanent/temporary badges as needed

Facility Operations

• Understandingofbuildingsystems(HVAC,lighting,accesscontrol,intensesecurity protocols)

• Abletoidentifyandreportfacilitiesissuesduring rounds(signagestandards, safety hazards, spills, damage, outages)

• Experiencewithpreventivemaintenanceconcepts

• Familiaritywith vendorcoordination (janitorial, security,building engineers, food and beverage,etc)

• ExperiencewithCMMSsystemsandGoogleSuitespreferred.

• PhysicalRequirements -Ability toliftheavyobjects,work in variousweatherconditions, andstand or walkfor extendedperiods.

Education

• Highschooldiplomaorequivalentrequired.

Experience

• Provenexperiencewithin reception,GoogleSuites,CMMSsystems,high clientexpectations,concierge,and events,preferablyinanoffice setting.

REQNUMBER: 165523

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.