Building Materials Estimator

84 Lumber; Fallston (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading lumber retailer is seeking an experienced Sales Support Supervisor to oversee sales directives and manage the sales support team. The ideal candidate will ensure the accuracy of sales orders and deliver exceptional customer service. Responsibilities include directing order processing, supervising staff, and resolving customer issues. Candidates should possess strong communication skills, organizational abilities, and a high school diploma or GED, along with relevant experience.

Qualifications

• Knowledge of policies, procedures, and practices in sales support.
• Experience leading and directing employee work.
• Invoicing, billing, and accounts receivable experience preferred.

Responsibilities

• Enforce sales directives to sales support staff.
• Review sales orders for accuracy.
• Oversee order entry and processing.
• Resolve problems with customers and vendors.

Skills

Customer/client orientation

Interpersonal communication skills

Detail oriented

Strong organizational skills

Ability to foster teamwork

Education

High school diploma or GED

Bachelor's degree in Business Management or related field

Job description

Responsibilities

• Enforces organizational sales directives to the sales support staff.
• Works closely with the store manager and assigns salesmen/accounts to coordinators at the store.
• Ensures adherence to customer order process policies.
• Reviews all sales orders for accuracy, appropriate documentation, and clearance.
• Oversees the preparation of sales quotes and processes customer orders.
• Responds to internal and external audit requests, subsequently preparing audit packages.
• Serves as a liaison between the sales and operations departments to ensure that customer orders are processed and fulfilled accurately and in a timely manner.
• Monitors and tracks the performance of order processing procedures, implementing improvements when necessary.
• Field phone calls from salesmen and customers to schedule orders.
• Works as liaison between sales and customers, providing updates on delivery and schedules.
• Coordinates the release of orders in the system for delivery.
• Checks and verifies accuracy of billing and manages outstanding AR balance as needed.
• Manages filing and organization of all paperwork (special orders, stock receiving, AR billing, etc.).
• Facilitates the resolution of problems and issues with customers, vendors, etc.
• Provides detailed updates on shipments, tracking data, ship‑to‑date counts and remaining deliveries.
• Directs order entry/processing, ensuring orders get processed correctly and efficiently.
• Oversees the coordinators’ support of sales and customers with pricing information and other inquiries.

Supervisory Responsibility

This position supervises employees engaged in sales support services.

Work Environment

This position is located at the store; it can involve working outdoors or being exposed to wet, humid, or extreme weather conditions depending on location.

Physical Demands

The position involves constantly being on one’s feet, interacting with customers, and occasionally lifting objects up to 80 pounds.

Position Type / Expected Hours of Work

This is a full‑time position. Hours of work depend on hours of operations, typically 48+ hours per week.

Qualifications

• Knowledge of the field’s policies, procedures, and practices.
• Experience leading and directing the work of other employees.
• Strong customer/client orientation and excellent verbal and written interpersonal communication skills.
• Detail oriented.
• Experience preferred with sourcing material.
• Invoicing, billing, and/or accounts receivable experience preferred.
• Ability to develop and mentor others.
• Ability to foster teamwork.
• Strong organizational skills.

Required Education and Experience

High school diploma or GED with 5 or more years of experience; bachelor’s degree in Business Management, Business Administration, or related field preferred.