Building Maintenance Supervisor

American University; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

American University is seeking a Zone Operations Manager to supervise trade personnel across maintenance and repair in university facilities, coordinating in-house and contract resources to maintain a safe, functional, and attractive living and learning environment on campus.

The role requires 8–10 years of journeyman trades experience with 2–3 years of supervisory responsibility in an institutional setting.

Qualifications

• High school diploma or equivalent required.
• 8–10 years journeyman level trades experience.
• 2–3 years supervisory experience with various trades in an institutional environment.
• Associate's degree or equivalent strongly preferred; 10+ years of relevant experience.

Responsibilities

• Defines and prioritizes work to effectively direct the daily operations in each zone by preparing schedules for employees and contractors to ensure work is completed efficiently.
• Maintains contact with requestors developing effective customer service relationships.
• Observes and monitors information on the progress of repairs and resource allocations ensuring maximum performance.
• Ensures availability of supplies and materials to accomplish assigned tasks.
• Responds appropriately to all emergencies, sensitive, and routine work requests, to provide reliable service to the university community.
• Monitors the quality of maintenance and repair work, to ensure work meets OSHA, ADA, fire, local and federal regulations.
• Ensures a high level of quality service, which results in a safe, functional, clean, efficient, and attractive living and learning environment.
• Participates in the selection of new employees, to ensure competent employees are hired, and is responsible for maintaining order and productivity of the unit, to further the mission of the department.
• Oversee unit compliance and use of the Performance Management Program and the Individual Development Program to assure that unit and staff development goals are documented and met.
• Manages daily assignments and various duties, such as budget monitoring and development, work activity reports, and schedules, to accomplish necessary tasks.
• Utilizes the computerized maintenance management system (CMMS) to manage the work force.
• Gathers performance data from the (CMMS) to identify trends and workload issues.
• Reviews plans and specifications for projects in development and process, submits recommendations and is available for consultation on projects, to ensure that university standards are maintained and updated as needed.
• Attends various meetings and training sessions, to enhance ability to manage, train, and stay up to date with mission and direction of the department.

Education

High school diploma or equivalent

Associate's degree or equivalent

10+ years of relevant experience

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.

Zone Operations Manager ( Zone ABCD)

Time Type: Full time

Job Type: Regular

FLSA Status: Exempt

Work Modality: Full On Campus Presence

Job Description: Summary

This position provides daily supervision over trade persons performing maintenance, repair and alterations in university facilities, and organizes in-house and contract resources, to effectively maintain a safe, functional, clean, efficient and attractive living and learning environment. This position requires minimal supervision.

Essential Functions

• Defines and prioritizes work to effectively direct the daily operations in each zone by preparing schedules for employees and contractors to ensure work is completed efficiently.
• Maintains contact with requestors developing effective customer service relationships.
• Observes and monitors information on the progress of repairs and resource allocations ensuring maximum performance.
• Ensures availability of supplies and materials to accomplish assigned tasks.
• Responds appropriately to all emergencies, sensitive, and routine work requests, to provide reliable service to the university community.
• Monitors the quality of maintenance and repair work, to ensure work meets OSHA, ADA, fire, local and federal regulations.
• Ensures a high level of quality service, which results in a safe, functional, clean, efficient, and attractive living and learning environment.
• Participates in the selection of new employees, to ensure competent employees are hired, and is responsible for maintaining order and productivity of the unit, to further the mission of the department.
• Oversee unit compliance and use of the Performance Management Program and the Individual Development Program to assure that unit and staff development goals are documented and met.
• Manages daily assignments and various duties, such as budget monitoring and development, work activity reports, and schedules, to accomplish necessary tasks.
• Utilizes the computerized maintenance management system (CMMS) to manage the work force.
• Gathers performance data from the (CMMS) to identify trends and workload issues.
• Reviews plans and specifications for projects in development and process, submits recommendations and is available for consultation on projects, to ensure that university standards are maintained and updated as needed.
• Attends various meetings and training sessions, to enhance ability to manage, train, and stay up to date with mission and direction of the department.

Supervisory Responsibility

Reporting directly to this position are 6 - 16 trade persons assigned according to the zone of responsibility.

Competencies

• Serving Customers.
• Leading and Inspiring People.
• Prioritizing and Organizing.
• Building and Supporting Teams.
• Managing Performance.

Position Type/Expected Hours of Work

Full-time. 35 hours per week. Weekend on-call status approximately every 6 to 8 weeks.

Salary Range

$90,000.00 - $100,000.00 annually.

Required Education and Experience

High school diploma or equivalent. 8 - 10 years of relevant experience journeyman level trades experience. 2 - 3 years supervisory experience with various trades in an institutional environment.

Preferred Education and Experience

Associate's degree or equivalent. 10+ years of relevant experience.

Additional Eligibility Qualifications

• Ability to read and review blueprints.
• Experience working in a diverse cultural environment and managing a diverse work force.
• Maintain valid driver’s license with fewer than 2 points.
• Ability to walk from one location to another within assigned zone.
• Ability to work on ladders, scaffolding and at heights of 40 feet or more, and lift 50 lbs. preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

Hiring offers for this position are contingent on successful completion of a background check.

Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

American University is an E-Verify employer.

Contact Us

For more information or assistance with the American University careers site, email [e-mail].

Equal Opportunity Statement

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual’s genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.