Building Automation Systems, Operator

The University of Texas at Austin; Austin (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Tuition assistance

Employee discounts

Job summary

The University of Texas at Austin is seeking a Building Automation Systems, Operator to monitor the campus BAS from a central control room and respond to alarms. You will act as the after-hours call center for maintenance issues and dispatch technicians as needed.

The role requires a high school diploma or GED, HVAC experience, and basic computer skills. Strong communication and customer service abilities are essential in this essential position within Facilities Services.

Qualifications

• Diploma (High School) or GED.
• Experience with HVAC equipment and operation is required.
• Basic computer skills (Outlook, Word, Excel).
• Record information and communicate effectively.

Responsibilities

• Monitors the campus Building Automation System (BAS) for proper operation and responds to alarm conditions.
• Analyzes facility problems and coordinates appropriate responses.
• Handles after-hours call center duties and dispatches technicians as needed.
• Provides timely customer service and maintains clear communications and work orders.
• Performs tasks independently following established procedures.

Skills

HVAC operation

Alarm monitoring

Phone call handling

Education

High School Diploma or GED

Tools

Outlook

Word

Excel

Job description

General Notes

Join the Facilities Operations and Maintenance team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community.

Job Posting Title

Building Automation Systems, Operator

Hiring Department

Facilities Services

Position Open To

All Applicants

Weekly Scheduled Hours

40

FLSA Status

Non-Exempt from FLSA

Earliest Start Date

Immediately

Position Duration

Expected to Continue

Location

AUSTIN, TX

Job Details

General Notes Join the Facilities Operations and Maintenance team, a highly responsive and knowledgeable crew providing outstanding service for Facilities Services and to the university community. Our teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians, to this end, we offer opportunities for continuing education, as well as various stipends for additional trade licenses. Our team of trained trade experts are well-matched for the university’s operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower. Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed and take a thoughtful approach to using their resources, structuring processes, and providing the best client service and use of university resources. This goal comes from our sense of ownership and pride in our work. With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals. Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will contribute to operational excellence and enhance the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities.
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin’s libraries and museums with staff ID card
• Free rides on all UT shuttle and Austin CapMetro buses with staff ID card
• For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards.

For more information on the Maintenance Operations group, please visit: Visit the Facilities Operations and Maintenance Website

Must be authorized to work in the United States on a full-time basis for any employee without sponsorship.

Security sensitive; Criminal background check conducted on selected applicant. Hiring decision is contingent on applicant clearing check. This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code

• 51.215. Applications will be reviewed online by the hiring department. This is a 40 hour work week. Multiple shifts depending on availability with days rotating to include some weekends. hours to be discussed with supervisor.

Purpose

Provide journey level technical skills associated with monitoring the campus wide Building Automation System (BAS) from a central campus control room. Evaluate the BAS alarms and determine a response and resolution. This position also serves as the after‑hours call center for all campus maintenance issues and provides emergency dispatch of personnel.

Responsibilities

• Monitors the campus Building Automation System (BAS) for proper operation of building mechanical systems and respond to alarm conditions.
• Analyzes computer generated and phoned‑in facility related problems, prioritizes and coordinates proper responses.
• Handles normal and emergency phone calls as the after‑hours call center. Dispatches technicians as needed. On occasion will need to be able to respond to crisis situations. Creates accurate and informative work orders.
• Provides timely and courteous customer service, keeps supervisors up to date on daily work order status to ensure clear, concise, and necessary communication channels are maintained and customer expectations are met. Works in a professional manner. Communicates effectively with customers to understand their needs and expectations. Run reports and maintain historical logs.
• Performs work independently from written or verbal instructions and in accordance with established operating procedures to complete tasks in a timely manner.
• Analyzes operating difficulties with building systems using troubleshooting and diagnostic techniques to identify equipment related issues.
• Monitors the campus Fire Prevention System for maintenance‑related alarms.

Required Qualifications

Diploma (High School) or GED. Experience with HVAC equipment and operation. Basic computer skills (Outlook, Word, Excel). Record information and communicate effectively. Must have a valid driver's license and an acceptable driving record.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Associates degree in a technical field or equivalent experience. More than three years experience of the required qualifications. Experience at the University of Texas or in a university setting. Demonstrated excellent communication skills. Demonstrated excellent customer service skills. Experience in a Call Center environment. Experience with computerized service request systems. Professional demeanor. Demonstrated ability to communicate effectively with the various University communities served. Proven ability to work with a team of multi‑crafted trades people.

Salary Range

$46,062 + depending on qualifications

Working Conditions

Environmental Demands

• May work around standard office conditions

Physical Tasks

• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving

Additional Working Conditions

• This position and associated job duties have been designated as essential during extraordinary and emergency situations when the university is closed. Essential personnel must maintain contact with their supervisor and report to work as regularly scheduled unless directed otherwise.
• Required to operate an electronic device such as an iPhone, iPad, or laptop/desktop computer to perform and fulfill time reporting and work management requirements. Work management requirements include receiving work assignments, updating work orders, and other functions as required.
• May be required to work in confined spaces, manholes, tunnels, elevated work, extended shifts including nights, weekends, and holidays.
• Considerable walking, standing, squatting, stooping, and moving of heavy materials and equipment in all weather conditions.
• May be required to use of personal protective equipment (PPE) while performing duties.
• May be required to pass a physical examination.
• May be exposed to loud noise, high dust and allergen levels.
• May require tuberculosis screening and occasional use of a respirator.
• May drive University vehicles. If driving University vehicles, must maintain acceptable driver rating as established in Policy: UTS157 Section 2.5.4.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The