Building Automation Service Leader | People & Process Champion

BCM Controls Corporation; Woburn (MA); On-site; USD 125,000 - 165,000; Full time

Benefits offered by this job

Competitive salary with performance-

Medical, dental, and vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Company-paid life insurance

Short-term disability

Professional development andLeadership

Collaborative leadership team

Strong reputation

Job summary

BCM Controls Corporation in Woburn, MA, is seeking a Building Automation Service Manager to lead a skilled service team of technicians, programmers, and engineers across healthcare, education, life sciences, and mission‑critical facilities.

You will drive operational excellence, develop people, and strengthen customer relationships while delivering performance improvements and long‑term growth for the BAS service organization.

Qualifications

• 5+ years of BAS, HVAC controls, or related service operations experience.
• Prior leadership or supervisory experience preferred.
• Strong understanding of BAS platforms, HVAC systems, controls applications, and troubleshooting.
• Experience with healthcare, commercial, education, life sciences, or mission‑critical facilities preferred.
• Strong communication, organization, customer service, and problem‑solving skills.

Responsibilities

• Lead daily BAS service operations and coordinate field, engineering, and programming resources.
• Support customer escalations, site reviews, and service performance discussions.
• Manage department productivity, utilization, backlog, billing accuracy, and service KPIs.
• Coach, develop, and support service technicians, engineers, and support staff.
• Support complex BAS, HVAC controls, networking, and integration troubleshooting.
• Improve service processes, documentation, standards, and customer experience.
• Promote safety, accountability, teamwork, and company policy compliance.

Skills

Leadership

Coaching

Customer relationships

Communication

Problem solving

Tools

Schneider Electric EcoStruxure Building Operation (EBO)

Continuum

Niagara

Tridium

Job description

BCM Controls Corporation in Woburn, MA, is seeking a Building Automation Service Manager to lead a skilled service team of technicians, programmers, and engineers across healthcare, education, life sciences, and mission‑critical facilities.

You will drive operational excellence, develop people, and strengthen customer relationships while delivering performance improvements and long‑term growth for the BAS service organization.