Building Automation Lead Service Specialist

Liberty Personnel Services, Inc.; Memphis (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Liberty Personnel Services, Inc. is assisting a Fortune 100 energy management and building automation company in locating a Building Automation Lead Service Specialist.

The role requires three days on-site with two travel days per week, focusing on troubleshooting and programming BAS, including Niagara systems. You will coordinate with internal service teams, maintain safety standards per Siemens, and mentor other technicians while ensuring accurate service ticket documentation and preventive

Qualifications

• Experience in Building Automation Systems troubleshooting and programming.
• Niagara framework knowledge preferred.
• Strong customer service and collaboration skills.

Responsibilities

• Troubleshoot and program BAS on-site and remotely as needed.
• Coordinate with Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
• Follow safety requirements per Siemens and customer policies.
• Complete assigned training per training path.
• Develop relationships within the customer’s organization and provide strong service.
• Identify needs and recommend service agreement upgrades or adds.
• May coordinate with contractors on job sites and maintain tools/test equipment.
• Respond to service calls and perform repairs on automation systems; document tickets.

Skills

Troubleshooting BAS

BAS programming

Customer service

Leadership

Tools

Niagara

Siemens tools

Job description

Job Details:

Building Automation Lead Service Specialist

My client is a Fortune 100 company that is involved in the Energy Management and Building Automation industry. They are actively seeking a Lead Service Specialist who can troubleshoot and program Building Automation Systems. You would be stationary three days of the week and on the road the other two. You will have the ability to service, troubleshoot and program Building Automation Systems. Niagra knowledge /skills to the front of the line! Other key skills include:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sites and maintains tools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
• Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Technicians and identify quote deficiency repairs