Lead Building Automation Service Specialist

Siemens; Florida; On-site; USD 60,000 - 95,000; Full time

Job summary

Siemens is hiring a Lead Service Specialist in Miramar, FL to support our building automation systems. The role includes on-site service, project work, and occasional after-hours calls, with a focus on energy efficiency and customer satisfaction.

You will lead and mentor technicians, coordinate with internal teams, and ensure safety and quality standards are met while documenting all services performed.

Qualifications

• Experience with building automation systems is preferred.
• Ability to lead and mentor service technicians.
• Strong customer service and communication skills.

Responsibilities

• Execute service operations strategies for building automation systems.
• Coordinate with internal service teams and digital service center.
• Respond to on-call service calls and perform repairs as directed.
• Maintain documentation, reports, and preventive maintenance schedules.
• Develop relationships with customer personnel and identify upgrade opportunities.
• Mentor junior technicians and support pricing of repairs and upgrades.

Skills

Customer service

Team leadership

Communication

Relationship building

Job description

Position Location: This role supports our Miramar, FL branch location, which serves customers throughout the greater Miami, FL area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’tjust about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Lead Service Specialists performs assigned tasks on building automation systems. Tasks include service agreement maintenance, projects, and on-call (time and material) service. Responds to emergency service calls as directed during regularly scheduled hours and after hours as needed. Our Lead Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

As a Lead Service Specialist, you will:

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and digital service center
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards
• Develop relationships at all levels within the customer’s organization and exhibit strong customer service skills
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sites and maintains tools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
• Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnel regarding proper system operations and assist with training
• Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Technicians and identify quote deficiency repairs
• Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
• Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
• Work