Building Automation Lead Service Specialist

Liberty Personnel Services, Inc.; Memphis (TN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Fortune 100 energy management company is seeking a Lead Service Specialist to troubleshoot and program Building Automation Systems. You will be stationary on-site three days per week and on the road the other two days.

Niagara knowledge is prioritized; you will execute digitalization and standard service operations strategies, and collaborate with Service Sales, Client Service Managers, RAM Digital Service Center personnel, and other teams.

Formación

• Experience troubleshooting and programming Building Automation Systems.
• Niagara knowledge strongly preferred.
• Ability to coordinate with multiple internal service team members and contractors.

Responsabilidades

• Respond to service calls and perform repairs on automation system types.
• Lead and mentor other Service Technicians on site.
• Develop relationships at all levels within the customer’s organization and identify upgrade opportunities.
• Complete service ticket documentation per policy and ensure accurate reporting.
• Support preventive maintenance schedules and provide customer training where needed.

Conocimientos

Niagara knowledge

Customer service

Leadership

Team coordination

Problem diagnosis

Herramientas

Siemens tools

Descripción del empleo

My client is a Fortune 100 company that is involved in the Energy Management and Building Automation industry. They are actively seeking a Lead Service Specialist who can troubleshoot and program Building Automation Systems. You would be stationary three days of the week and on the road the other two. You will have the ability to service, troubleshoot and program Building Automation Systems. Niagra knowledge /skills to the front of the line! Other key skills include:

• Execute digitalization and standard service operations strategies
• Workwith multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Develop relationships at all levels within the customer’s organization andexhibitstrong customer service skills
• Identifycustomer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• May coordinate with contractors on job sitesandmaintainstools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system typesandcompleteservice ticket documentation per the policy
• Follow andmaintainpreventive maintenance schedulesand maintain complete andaccuratedocumentation of services performed and generate reports within Siemens tools
• Provide instructions to customer personnelregardingproper system operations andassistwith training
• Identifyand report system discrepancies, suggest system upgrade opportunities, and mayassistin pricing of repairs and upgrades to existing agreement
• Perform system checkout and startup on projects,participatein job site final walk and/or final completion for systems-to-service turnover on assigned jobs
• Lead and mentor other Service Techniciansandidentifyquote deficiency repairs