Builder Field Service & Warranty Coordinator

MasterBrand, Inc.; Brentwood (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

MasterBrand Cabinets LLC is seeking a Rep, Builder Field Customer Service to own the customer service lifecycle for service and warranty orders. You will diagnose issues, coordinate between homeowners, field teams, installers, and service technicians, and drive timely resolutions with a focus on satisfaction and data accuracy.

Ideal candidates have 2–5 years in customer service or field coordination, strong communication, and experience with Salesforce.

Qualifications

• 2–5 years in customer service, field service coordination, or warranty ops.
• Experience in construction or builder-facing environments preferred.
• Proficient with Microsoft Word, Outlook and Excel; Salesforce and AS400 a plus.

Responsibilities

• Respond to customer inquiries within 8 business hours and log in Salesforce.
• Create and schedule service work orders and warranty appointments in Salesforce.
• Track construction schedules and align appointments to minimize disruption.
• Close out work orders with parts, labor, and customer sign-off.
• Diagnose issues, propose corrective actions, and schedule follow-ups.
• Coordinate with teams to avoid delays and backorders.
• Enter orders and quotes accurately; communicate outcomes to customers.
• Share knowledge, improve SOPs, and support continuous improvement.

Skills

Customer service

Field service coordination

Warranty operations

Communication

Organization

Problem solving

Numeracy

Team player

Education

High school diploma or GED

Associate’s degree preferred

Tools

Salesforce

AS400

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

MasterBrand Cabinets LLC is seeking a Rep, Builder Field Customer Service to own the customer service lifecycle for service and warranty orders. You will diagnose issues, coordinate between homeowners, field teams, installers, and service technicians, and drive timely resolutions with a focus on satisfaction and data accuracy.

Ideal candidates have 2–5 years in customer service or field coordination, strong communication, and experience with Salesforce.