Builder Scheduling Coordinator

MasterBrand, Inc.; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

MasterBrand, Inc. is seeking a Scheduling Coordinator in Charlotte, NC. The role ensures field tasks are scheduled and completed on time, while maintaining inventory accuracy and processing invoices.

You will dispatch technicians, schedule warranty service appointments, and update Salesforce with changes. Strong communication and multitasking are essential in this fast-paced role. The ideal candidate brings experience with Excel and Word, AS400 and Salesforce, and a high school diploma with

Qualifications

• High School diploma or GED required; AS/AA degree preferred.
• Experience with Excel and Word; AS400 and Salesforce experience preferred.
• Strong organizational skills, attention to detail and accuracy.
• Ability to communicate effectively with field teams, suppliers and customers.

Responsibilities

• Schedule field tasks and ensure on-time completion for customers.
• Dispatch service personnel and validate dispatched work.
• Maintain warehouse inventory controls and safety stock levels.
• Process invoicing and assist with warranty service appointments.
• Update scheduling in Salesforce and coordinate with 3PL for deliveries.
• Provide backup support to Customer Service as needed.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multi-tasking

Problem solving

Education

High School diploma/GED

AS/AA degree preferred

Tools

AS400

Salesforce

Excel

Microsoft Word

Job description

## Builder Scheduling CoordinatorApplylocations: Charlotte, NCtime type: Full timeposted on: Posted Todayjob requisition id: JR-21986For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand. **Job Description:**The Generalist position plays a key role in servicing our customers. The position is responsible for ensuring that all field tasks are scheduled and completed on-time to meet the needs of our customers, maintaining warehouse inventory controls, and ensuring Customer invoices are completed on time.**Reporting Structure**This position reports to the Operations Supervisor**Accountabilities*** Manage service center warehouse inventory accuracy.* Maintain safety stock level of critical path trim/parts items in inventory.* Ensure all inventory transactions are processed timely.* Dispatch FSR’s, Service Technicians, and Installers daily ensuring field efficiency and confirming dispatched work is completed.* Assist in Scheduling Warranty Service Appointments.* Scheduling all field appointments utilizing Salesforce.* Confirm and stage parts for technicians.* Backup Customer Service as needed.* Responsible for all invoicing.* Follow up with Installers and Service Technicians on any missing work debriefs from previous day.* Update 3PL systems with schedule changes. Send required delivery reports to 3PL confirming delivery.* Transship release all orders to invoice Customer.* Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.* Other duties, incidental or regular, may be assigned at management’s discretion.**Characteristics & Attributes*** Superior service attitude.* Ability to nurture long-term relationships.* Attention to details, accuracy.* Strong written and verbal communication skills. Ability to communicate with all levels of skilled trades and customers.* Self-motivated and team oriented* Ability to work in a fast-paced team environment and handle multiple priorities.* Ability to follow existing guidelines and establish improved procedures.* Experience using computer programs including Excel and Microsoft Word* Ability to define problems, collect data, establishes facts. and draw conclusions* Ability to read, analyze, and interpret general business information, documents, and regulations in the English language.* Computer literacy, including experience using Microsoft Office software programs, such as Microsoft Word and Excel. Previous AS400 and Salesforce experience is preferred.* Ability to handle stressful situations while remaining calm.**Education & Experience*** High School diploma/GED required; A.S. degree preferred.* Experience using computer programs, including Microsoft Excel and Word.