Bugler Host - Part Time (Swing Shift)

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Oaklawn in Hot Springs, Arkansas is seeking a Bugler Host to greet guests, seat parties, present menus, and promote daily specials. The role may include cashier duties, with a strong emphasis on friendly service and accurate communication in English.

The ideal candidate has 1+ years in food service and guest service, is able to multitask, and is at least 21 years old. You will work with a team to ensure an outstanding dining experience for all guests.

Qualifications

• 1+ years food service experience preferred.
• 1+ years guest service experience.
• Must be able to read, write and communicate effectively in English.
• Must be at least 21 years of age.

Responsibilities

• Greet guests and seat them, present menus and inform about promotions.
• Provide friendly guest services and assist with requests and concerns.
• Assist as cashier as needed and support other team members.
• Maintain cleanliness and organization of host area and waiting areas.
• Monitor seating rotation and update wait lists and floor plan as needed.
• Contribute to a positive dining experience and adhere to company standards.

Skills

Guest service

English communication

Multitasking

Job description

_ Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas’ Employer of Choice. _

We are currently seeking a talented individual to become a Bugler Host. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Bugler Host greets guests, monitors server table seating rotation, seats guests with menus, silverware, drinks and special seating accommodations. The host/hostess is responsible for understanding and promoting monthly promotions and daily specials to ensure that all guests have an enjoyable experience. May act as cashier. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow team members, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Makes efforts to keep informed of company information and communications by participating in department meetings, huddles and reviewing property bulletin boards, digital signage, and company newsletter.
• Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
• Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
• Observes and reports any and all unsafe behavior displayed by internal and external guests.
• Greets and seats guests, presents menus to guests, informs them of promotions and specials.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests’ expectations.
• Takes names on waiting list, monitors restaurant server seating rotation/floor board plan.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure positive dining experience.
• Ensures waiting and foyer areas are kept clean.
• Acts as cashier as needed or assigned.
• May be assigned to various venues throughout the property depending on business needs.
• Assists other team members and departments to contribute to the best overall performance of the department.
• Upholds a Four Diamond & Four-Star service model.
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests.
• Regular punctual attendance.
• Ability to work required overtime.
• Excellent guest service and communication skills.
• Ability to read, write and communicate effectively in English.
• Superior attention to detail and accuracy.
• Troubleshooting and problem-solving abilities.
• Ability to meet strict deadlines.
• Ability to multi-task and remain organized.
• Must be able to maintain strict confidentiality, discreetness and tact at all times.
• Ability to deal effectively and interact well with team members and guests.
• Ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Ability to adjust quickly to changing conditions.
• Ability to seek guidance when unsure.
• Ability to work with interruptions and/or distractions.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• 1+ years food service experience preferred
• 1+ years guest service experience

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn’s intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.