Oak Server - Part Time (Swing Shift)

Oaklawn; Hot Springs (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

Oaklawn is seeking a Server to deliver knowledgeable and friendly service in our dining rooms. You will maintain menu knowledge, suggest items, and upsell according to service standards.

Experience in casinos or fine dining is preferred, and you must be able to multitask and work in a fast-paced environment. Responsibilities include operating the POS system, handling cash per policy, and maintaining cleanliness and safety across dining areas.

Qualifications

• Must be at least 21 years of age.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Provide knowledgeable, prompt, friendly, and courteous service of food and beverages to dining guests.
• Maintain current and accurate information regarding menu and suggest items to guests; upsell appetizers, beverages, desserts.
• Operate POS system to enter orders and present checks to guests.
• Follow cash handling and gaming guidelines.
• Set up and maintain service station, tables, and common areas across dining rooms.
• Polish and stock silverware, glassware, and dining utensils; ensure proper setup.
• Knowledgeable in liquor and wine service and state liquor laws.
• Deliver prepared food to guests within designated time standards.
• Assist bus staff with bussing, cleaning and setting tables.
• Maintain cleanliness and safety standards in designated areas.
• Deep clean restaurant equipment as scheduled.
• Recognize Diamond & Emerald players and provide appropriate service.

Education

High School Diploma or GED

Tools

POS system

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas’ Employer of Choice.

We are currently seeking a talented individual to become a Server. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Server is responsible for providing knowledgeable, prompt, friendly, and courteous service of food and beverages to our dining guests ensuring to exceed expectations. Always presents a friendly and professional image at Oaklawn Racing Casino Resort. The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Provides impeccable guest service to all guests
• Provides fast, friendly, professional and responsive guest service to the restaurant guests, bussers and restaurant host/hostess.
• Maintains current and accurate information regarding menu (i.e., pronunciation, preparation techniques, seasonings, ingredients and plate presentation). Suggests items to guests based on expressed guest preference. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Working knowledge of computer especially POS system: Be able to use POS system to enter food and beverage orders into the system to ensure accurate preparation of product. When necessary be able to manually itemizes total, and present check for payment to correct guests.
• Follows all cash handling and gaming guidelines.
• Ensures proper set up and maintenance of service station, tables, and common areas thought-out all dining rooms.
• Ensures that all silverware, glassware, flatware is polished, stocked, and set to service standards.
• Ensures sufficient set ups for service station, including silverware, china, sugar creamers, iced tea and coffee according to business levels.
• Knowledgeable in all liquor and wine service along with all state laws pertaining to sale and service of liquor and alcoholic beverages.
• Delivers prepared food to the appropriate guests within designated time standards of completed production of order.
• Monitors and resolves service issues for entire outlet according to service standards.
• Assists bus help, as necessary, in bussing, cleaning and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Recognizes Diamond & Emerald players and ensures they receive the appropriate service.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• Clears, cleans, resets, and maintains station during shift.
• Assists other servers in giving the best possible service
• Handles guests’ receipts according to internal policy.
• Remains up-to-date on casino events and hours of operation for all F&B outlets.
• Follows established procedures and policies of the Oaklawn Racing Casino Resort.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School Diploma or GED required.
• Two or more years’ dining server experience required; fine dining preferred.
• Casino experience preferred.
• Must be able to handle several projects and tasks at the same time.
• Must be able to perform the physical job duties of all Food & Beverage team members.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete R.S.A.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn’s intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.