Buffet Restaurant Supervisor

Monarch-Casino-Resort-Spa-1; Black Hawk (CO); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401k match

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado, is seeking a Buffet Restaurant Supervisor. You will lead guest services in a fast-paced, high-volume dining environment, supervise staff, and ensure a top-tier guest experience across all shifts.

The role requires 1+ year of F&B supervision/management, a hospitality degree or equivalent, and strong communication and guest-service skills in English.

Qualifications

• Minimum 1-year previous F&B supervision/management experience required in FOH operations or relevant degree in hospitality program.
• Strong problem solving, quality control and priority assessment skills.
• Excellent guest service and communication skills; ability to read, write and speak English.

Responsibilities

• Ensure the highest level of guest service in a fast-paced, high-volume dining environment.
• Interviewing, disciplining, training and scheduling staff.
• Lead team member shift meetings and supervise opening/closing duties.
• Resolve guest issues and maintain smooth dining experiences.
• Assist in staffing and coverage and understand sales goals.

Skills

Problem solving

Quality control

Priority assessment

Sales techniques

Guest influence

Communication skills

English proficiency

Education

Hospitality degree

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.Job Title: Buffet Restaurant SupervisorSalary: $57,784 +Status: Full TimeShift: VariesMonarch Casino Resort in Black Hawk is a 23-story resort with over 500 rooms, 4 restaurants, and one of the country's top spas. The Monarch Casino Resort Spa is looking for a passionate Buffet Restaurant Supervisor to join our team! You will thrive in a fast-paced, high-volume environment that exceeds our guests' and Team Members' expectations.Responsibilities:This person will contribute to our success by ensuring the highest level of guest service. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.Interviewing, disciplining, developing/training and scheduling of staff.Lead team member shift meetings.Monitors and supervises shift activities, opening and closing duties.Interacts with guests to resolve any guest issues.Works with other supervisors to facilitate a pleasurable dining experience for guests.Fills in for line staff when required.Demonstrates proactive leadership skills.Communicates well with guests and team members in a team environment.Must facilitate repeat business through pleasurable dining experiences.Qualifications:Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.Understands measurements of liquid and weight and temperatures.Ability to work in high volume, sometimes loud and ever-changing environment.Basic to intermediate computer knowledge.Must possess excellent guest service and communication skills with the ability to deal with guests.Ability to speak and write English.Ability to communicate information through spoken words and sentences that others will understand.Ability to read and understand information and instructions presented in writing.Must be able to stand for duration of shift.Must be able to bend, stoop and continuously use hands.Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.Ability to work all shifts including weekends and holidays when needed.Successfully pass a pre-employment criminal background check and drug screen.Benefits:Enhanced health, dental, and vision insurance, along with a flexible spending account.Education, tuition, and certification reimbursement (up to $6,000 per calendar year).Growth opportunities available across four different restaurants.Access the team dining hall with one free hot meal per shift.Company-matched 401k.Paid time off and six observed holidays.Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.An estimated salary for this position would be:We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.