Buffet Assistant Manager

Socket.dev; Council Bluffs (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment is seeking a Food & Beverage supervisor to lead a designated outlet with a focus on staffing, budgeting, and customer service excellence.

You will create schedules, monitor labor costs, and ensure compliance with department and company standards while maintaining confidentiality and high energy across shifts, including nights, weekends, and holidays.

Qualifications

• Associate degree (A.A) in related field or equivalent experience.
• Minimum two years of supervisory experience.
• Excellent written and verbal communication skills.
• Maintain confidentiality and professionalism.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).

Responsibilities

• Supervise the Food & Beverage Outlet designated to this role.
• Create effective staff schedules and manage labor costs.
• Assist in budgeting and report budget concerns to the manager.
• Promote and deliver superior customer service per standards.
• Develop procedures for food service and ensure item quality.

Skills

Supervisory experience

Customer service

Budget management

Communication

Education

Associate degree (A.A) in related field

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
• Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction

BRING US YOUR BEST.

• Associate degree (A.A) in related field; two (2) years of Food & Beverage experience; or equivalent combination of education and experience
• Minimum two (2) years of previous supervisory experience required
• Must have excellent written and verbal communication skills
• Ability to maintain a high level of confidentiality and professionalism
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.)
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment.Follow us.

Equal Opportunity Employer