Budtender Role — Poughkeepsie

Serenity Greens; City of Poughkeepsie (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Serenity Greens is seeking an experienced Budtender / Cannabis Retail Sales Associate for its New York dispensary. The role requires cannabis retail expertise, strong product knowledge, and a commitment to delivering exceptional customer service in a regulated environment.

You will educate customers on products, drive sales, and support daily dispensary operations while adhering to New York State cannabis regulations.

Qualifications

• Minimum 2 years of experience in licensed cannabis dispensary or regulated cannabis retail environment.
• Must be at least 21 years of age.
• High school diploma or equivalent.
• Strong knowledge of cannabis products, cannabinoids, terpenes, potency, and consumption methods.
• Experience using cannabis retail POS and inventory management systems.
• Demonstrated experience in retail sales, customer service, and cash handling.
• Familiarity with cannabis retail compliance requirements and age-verification procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail, reliability, and professionalism.
• Ability to work independently and collaboratively in a fast-paced retail environment.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional customer service in a welcoming, professional retail environment.
• Educate customers about cannabis products, including flower, pre-rolls, edibles, concentrates, tinctures, and vaporizers.
• Provide knowledgeable product recommendations based on customer preferences and experience levels.
• Understand cannabinoids, terpenes, potency, product formulations, and consumption methods.
• Build long-term customer relationships and encourage repeat business.
• Meet individual and store sales objectives through excellent service and product knowledge.
• Handle customer concerns and resolve issues professionally.
• Accurately process transactions using cannabis retail POS systems.
• Maintain accurate cash drawers and follow cash-handling procedures.
• Assist with inventory management, product receiving, stock rotation, and inventory reconciliation.
• Maintain organized, clean, and properly stocked product displays.
• Support daily opening and closing procedures.
• Identify inventory discrepancies and communicate operational concerns to management.
• Assist with merchandising, promotional initiatives, and store performance improvements.
• Follow all applicable New York State Office of Cannabis Management regulations and dispensary operating procedures.
• Properly verify customer identification and age before completing sales.
• Understand cannabis purchase limits, product restrictions, and responsible sales practices.
• Maintain accurate transaction and inventory records in accordance with applicable requirements.
• Follow all security, product-handling, and loss-prevention procedures.
• Complete required compliance and Responsible Workforce Training.

Skills

Cannabis dispensary experience

Customer service

Retail sales

Cash handling

Product knowledge

Education

High school diploma or equivalent

Tools

Dutchie POS

Job description

• Poughkeepsie, NY


• Full-Time


• $17 - $19/hourly

Job Description

Experienced Budtender / Cannabis Retail Sales Associate

Location: The Haze Dispensary

Job Type: Full-Time / Part-Time

Experience Required: Minimum 2 years of cannabis dispensary experience

Position Summary

We are seeking an experienced, knowledgeable, and customer-focused Budtender / Cannabis Retail Sales Associate to join our licensed cannabis dispensary in New York State.

The ideal candidate has a strong background in cannabis retail, extensive product knowledge, and a demonstrated ability to deliver exceptional customer service while supporting daily dispensary operations.

This is not an entry-level position. We are looking for a dependable professional who understands the cannabis industry, can confidently educate customers, drive sales, and operate within New York State's regulatory framework.

Key Responsibilities

• Deliver exceptional customer service and create a welcoming, professional retail environment.


• Educate customers about cannabis products, including flower, pre-rolls, edibles, concentrates, tinctures, and vaporizers.


• Provide knowledgeable product recommendations based on customer preferences and experience levels.


• Understand cannabinoids, terpenes, potency, product formulations, and consumption methods.


• Build long-term customer relationships and encourage repeat business.


• Meet individual and store sales objectives through excellent service and product knowledge.


• Handle customer concerns and resolve issues professionally.

Dispensary Operations

• Accurately process transactions using cannabis retail point-of-sale (POS) systems.


• Maintain accurate cash drawers and follow established cash-handling procedures.


• Assist with inventory management, product receiving, stock rotation, and inventory reconciliation.


• Maintain organized, clean, and properly stocked product displays.


• Support daily opening and closing procedures.


• Identify inventory discrepancies and communicate operational concerns to management.


• Assist with merchandising, promotional initiatives, and store performance improvements.

Regulatory Compliance

• Follow all applicable New York State Office of Cannabis Management (OCM) regulations and dispensary operating procedures.


• Properly verify customer identification and age before completing sales.


• Understand cannabis purchase limits, product restrictions, and responsible sales practices.


• Maintain accurate transaction and inventory records in accordance with applicable requirements.


• Follow all security, product-handling, and loss-prevention procedures.


• Complete required compliance and Responsible Workforce Training.

Required Qualifications

• Minimum 2 years of experience working in a licensed cannabis dispensary or regulated cannabis retail environment.


• Must be at least 21 years of age.


• High school diploma or equivalent.


• Strong knowledge of cannabis products, cannabinoids, terpenes, potency, and consumption methods.


• Experience using cannabis retail POS and inventory management systems.


• Demonstrated experience in retail sales, customer service, and cash handling.


• Familiarity with cannabis retail compliance requirements and age-verification procedures.


• Excellent communication, interpersonal, and problem-solving skills.


• Strong attention to detail, reliability, and professionalism.


• Ability to work independently and collaboratively in a fast-paced retail environment.


• Availability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Previous experience working in a New York State licensed cannabis dispensary.


• Familiarity with cannabis POS platforms such as Dutchie, or similar systems.


• Experience with inventory reconciliation, sales reporting, and regulatory compliance.


• Strong understanding of New York State cannabis retail regulations.


• Proven ability to achieve sales targets and build customer loyalty.


• Prior experience assisting with store opening and closing procedures.


• Experience training or mentoring junior budtenders.

What We're Looking For

We are particularly interested in candidates who:

• Have real, hands-on experience in the licensed cannabis retail industry.


• Can confidently explain products and make informed recommendations.


• Understand the importance of regulatory compliance and operational accuracy.


• Take initiative without requiring constant supervision.


• Are dependable, organized, and committed to providing excellent customer service.


• Are interested in growing professionally within the cannabis retail industry.