Budtender (Part Time)

FlowerHire; Buffalo (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a passionate Budtender to deliver exceptional customer service in a vibrant retail environment. This role involves engaging with customers, educating them about cannabis products, and ensuring compliance with all regulations. The Budtender will excel in a fast-paced setting, driving sales through strong interpersonal skills and a commitment to hospitality. Join a dynamic team that values innovation and customer loyalty, and help shape the future of retail in this exciting sector. If you're ready to make a difference and thrive in a supportive atmosphere, this opportunity is for you.

Qualifications

• Minimum 21 years of age and a High School diploma required.
• 2+ years of customer service experience in retail is essential.

Responsibilities

• Create a world-class customer experience and promote a positive work environment.
• Maintain knowledge of products, industry laws, and customer service standards.

Skills

Customer Service Skills

Analytical Skills

Interpersonal Skills

Attention to Detail

Problem Solving

Math Skills

Computer Skills

Self-Motivation

Education

High School Diploma

Tools

Point of Sale System

Job description

Job Description

The Budtender is responsible for creating a world-class customer experience for all customers. The Budtender will promote a positive, customer service-oriented, and compliant work environment. This position is accountable for executing initiatives that achieve all hospitality goals at the retail PharmaCann location.

The Budtender is responsible for compliance with all policy and procedures and all other operational objectives of the business, as well as executing visual standards and presentation needs to customer requirements, product performance, along with sales and marketing objectives. The Budtender must be passionate about their role and have a strong willingness to help people become educated about cannabis.

Starting pay for this role is $19/hour.

Duties and Responsibilities (Essential Functions)

• Meet & exceed personal sales volume and KPI goals.
• Assist in building a great company and business that disrupts the traditional retail model and embraces change.
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program.
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty.
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulations.
• Proactively answer customer questions and ensure knowledge of products and usage.
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge.
• Accountable for accurately utilizing PharmaCann’s Point of Sale system.
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions.
• Execute PharmaCann’s dispensary protocols including safety protocols.
• Comply with all security, safety, and legal requirements.
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules.
• Maintain a clean and organized point of sale area.
• This role is required to assist and/or perform other duties as assigned, as well as in other functions of the operation, including but not limited to: call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
• Dependent upon the state and/or location, this position may be required to hold a current driver’s license and maintain a good driving record.
• Project a positive image of the organization to employees, customers, industry, and community.
• Embody the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Qualifications

• Minimum 21 years of age (or as required by state regulations).
• A minimum of a High School diploma is required.
• Minimum 2 years’ experience with customer service in a fast-paced retail environment.
• Strong analytical skills to assess data, facts, and figures.
• Intermediate-level math skills.
• Proven expertise and experience to accurately manage a register.
• Exceptional customer service skills.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Strong computer-based skills.
• Dynamic interpersonal and communication skills.
• Business-minded personality.
• A highly self-motivated and ethical individual.
• Successfully pass pre-employment (post offer) background check.

Working Conditions

• This job operates in a professional retail store environment.
• This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.
• May require minimal travel.
• May be required to work outdoors and/or during inclement weather.

Physical Requirements

While performing the duties of this job, the employee is regularly required to read, speak, and listen. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms. This employee is required to use a phone and may be required to lift up to 50 pounds.