BTR Onsite Service Technician

GGP Services; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Maymont Homes in Huntsville, AL is seeking a Build-to-Rent Onsite Service Technician to maintain the physical integrity, safety, and appearance of the community. You will handle routine maintenance, respond to requests, and collaborate with onsite and centralized teams to ensure timely service and high resident satisfaction.

The role requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential environment.

Qualifications

• High school diploma or equivalent required.
• Technical or trade school certification preferred.
• Prior maintenance experience in residential or property management environments.
• Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred.

Responsibilities

• Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks.
• Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns.
• Complete work orders accurately and efficiently while minimizing disruption to residents.
• Respond promptly and professionally to emergency maintenance requests.
• Serve as the onsite maintenance representative for the community and support resident satisfaction.

Skills

Technical aptitude

Troubleshooting

Customer service

Multitasking

Attention to detail

Teamwork

Driver's license

Physical ability

Education

High school diploma or equivalent

Technical or trade school certification

Job description

Location

Huntsville - 1 Nestledown Drive, Nestledown Farms

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Location: NestleDown Farms ( 1 NestleDown Drive, Huntsville, AL 35824)

Position Summary

The Build-to-Rent Onsite Service Technician is responsible for maintaining the physical integrity, safety, and overall appearance of the assigned community. This role ensures a clean, secure, and well-maintained living environment for residents, visitors, and team members through timely completion of maintenance requests and proactive property upkeep. The technician serves as a key onsite representative, supporting resident satisfaction, retention, and operational excellence through responsive service and high-quality workmanship. This position requires strong technical maintenance skills, excellent customer service, and the ability to work independently in a fast-paced residential

Essential Job Functions

1. Functional Responsibilities
   • Perform routine and preventive maintenance including HVAC, plumbing, electrical, appliance repair, and general maintenance tasks
   • Conduct regular inspections of buildings, systems, and equipment to identify maintenance needs and safety concerns
   • Complete work orders accurately and efficiently while minimizing disruption to residents
   • Respond promptly and professionally to emergency maintenance requests
2. Resident Experience
   • Serve as a primary onsite point of contact for resident maintenance issues and service requests
   • Communicate clearly and professionally with residents regarding work order status and resolution timelines
   • Collaborate with onsite and centralized teams to ensure timely resolution of service requests
   • Build positive resident relationships to support satisfaction and retention
   • Maintain courteous and service-oriented interactions at all times
3. Property Upkeep
   • Maintain cleanliness and appearance of common areas , amenities, and exterior grounds
   • Assist in unit turns including cleaning, painting, minor repairs, and move-in readiness preparation
   • Ensure tools, materials, and equipment are properly maintained and stored
   • Support overall community presentation standards and readiness
4. Safety & Compliance
   • Follow all safety procedures, company policies, and applicable local, state, and federal regulations
   • Maintain a safe working environment and report hazards or safety concerns immediately
   • Participate in required training and ongoing development programs
   • Ensure compliance with maintenance standards and operational guidelines
5. Additional Responsibilities
   • Act as the onsite maintenance representative for assigned BTR community
   • Support training compliance and operational initiatives as assigned
   • Perform other duties as assigned by supervisor or leadership

Performance Expectations & K ey Metrics :

• Work order completion time and efficiency
• Warranty and follow-up completion rates
• Unit turnover turnaround time
• Resident satisfaction scores (KPI/reputation management systems)
• Maintenance responsiveness and service reliability
• Training completion compliance (as assigned)

Required Qualifications

Education

High school diploma or equivalent required

Technical or trade school certification preferred

Experience

Prior maintenance experience required , preferably in residential or property management environments

Experience with HVAC, plumbing, electrical, and general maintenance repair work preferred

Skills & Competencies

• Strong technical aptitude across multiple maintenance disciplines
• Ability to troubleshoot and resolve maintenance issues independently
• Strong customer service and communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Valid driver's license and reliable transportation required
• Ability to perform physically demanding work in varying environments

Preferred Qualifications

CPO (Certifi