Service Technician - BTR

BH Management; United States; On-site; USD 30,307 - 33,062; Full time

Job summary

BH Management is seeking a Service Technician to ensure the physical integrity and safety of multiple residential communities. Responsibilities include a wide range of maintenance services, working closely with residents and team members.

The ideal candidate has strong technical skills and can manage maintenance across one to four communities. The role offers a dynamic work environment with responsibilities varying daily based on business needs.

Qualifications

• Minimum one year of experience in general or apartment maintenance.
• Basic computer skills for maintenance management software.
• Valid driver's license and reliable transportation required.

Responsibilities

• Respond to and complete service requests using the company work order system.
• Conduct regular inspections to identify maintenance concerns.
• Provide exceptional customer service to residents.

Skills

HVAC Knowledge

Plumbing Skills

Electrical Systems

Customer Service

General Building Maintenance

Education

High School Diploma or GED

Tools

Personal Hand Tools

Job description

Pay Range: $22/hr to $24/hr

Position Summary

The Service Technician – Build-to-Rent (BTR) is responsible for maintaining the physical integrity, safety, and appearance of multiple residential communities. This role performs a wide range of maintenance and repair services, including preventive maintenance, apartment turn preparations, work order completion, and support for construction or rehabilitation projects. The ideal candidate is highly organized, customer-focused, and capable of managing maintenance responsibilities across one to four communities simultaneously. This position requires independent decision‑making, strong technical skills, and a commitment to delivering exceptional service to residents and team members.

Essential Duties and Responsibilities

Maintenance & Repairs

• Respond to and complete service requests using the company work order system.
• Prioritize daily work assignments in coordination with the Community Manager and Service Manager.
• Diagnose and repair maintenance issues, including HVAC systems, electrical systems, plumbing, appliances, carpentry, drywall, and painting.
• Repair interior and exterior building components, common areas, and grounds.
• Complete apartment make‑readies and ensure units meet company standards for occupancy.
• Minimize callbacks by ensuring repairs are completed accurately and efficiently.
• Perform preventive maintenance in accordance with company policies and established maintenance programs.

Property Inspections & Safety

• Conduct regular property walks and inspections to identify maintenance concerns and safety hazards.
• Report hazardous conditions to management and assist in correcting issues when appropriate.
• Maintain compliance with OSHA regulations, local building codes, and company safety policies.
• Support emergency response efforts related to maintenance and severe weather events.

Resident & Team Support

• Provide exceptional customer service to residents and internal team members.
• Respond to resident maintenance requests within established service standards.
• Collaborate with office staff and management to complete move‑in and move‑out inspections.
• Communicate unit readiness to management once repairs and preparations are complete.

Inventory & Operations

• Assist with inventory management, supply ordering, and material pickups as needed.
• Maintain accurate records of completed work and maintenance activities.
• Participate in the rotating on‑call schedule and respond to after‑hours emergencies when required.
• Perform other duties as assigned to support community operations.

Minimum Qualifications

• Minimum one (1) year of experience in general maintenance, apartment maintenance, facilities maintenance, or related trades.
• Working knowledge of HVAC, plumbing, electrical, appliance repair, and general building maintenance.
• Basic computer skills and ability to utilize maintenance management software.
• Understanding of OSHA regulations and workplace safety practices.
• Ability to work independently while managing multiple priorities and deadlines.
• High School Diploma or GED preferred.
• Must possess and maintain personal industry‑standard hand tools.
• Valid driver's license and reliable transportation required.
• Ability to travel between multiple community locations.

Preferred Qualifications

• HVAC Certification or willingness to obtain certification.
• EPA Certification (Type II, 410A, or equivalent) or ability to obtain.
• Previous experience in multifamily, single‑family rental, or Build‑to‑Rent communities preferred.

Work Schedule

• Monday through Friday (schedule may vary based on business needs).
• Overtime may be required.
• Participation in an on‑call rotation is required.
• Must be available to respond to emergency maintenance situations outside normal business hours when assigned.

Physical Requirements & Work Environment

• Frequently lift and carry up to 50 pounds.
• Stand, walk, bend, stoop, crawl, kneel, and climb stairs regularly.
• Use hands and arms for grasping, reaching, pushing, pulling, and manipulating tools and equipment.
• Work indoors and outdoors in varying weather conditions.
• Operate a motor vehicle when traveling between communities.
• Maintain full range of motion and mobility necessary to perform maintenance tasks safely.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job‑related knowledge, skills, and experience.