Bryan Heart Receptionist

Bryan College Of Health Sciences; Lincoln, Northern (NE, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Bryan College of Health Sciences in Lincoln, NE seeks a patient access specialist to register patients, verify demographics and insurance, collect copays, and explain payment options. You will witness consents, maintain accurate records in the EMR, and support front-desk operations with professionalism and confidentiality.

Previous clerical or healthcare-related experience preferred; high school diploma required; training provided.

Qualifications

• High school diploma or equivalent required.
• Previous clerical, customer service, or healthcare-related experience preferred.
• Legal age requirement (19 years) to witness patient consents.

Responsibilities

• Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
• Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
• Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• Obtains, reviews, and witnesses required registration and financial consent forms.
• Prepares and provides patient cost estimates when applicable.
• Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
• Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
• Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
• Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Skills

Customer service

Verbal communication

Privacy & confidentiality

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Summary

GENERAL SUMMARY:

Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

1. *Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.

1. *Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.

1. *Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.

1. *Obtains, reviews, and witnesses required registration and financial consent forms.

1. *Prepares and provides patient cost estimates when applicable.

1. *Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.

1. *Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.

1. *Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.

1. *Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.

1. *Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

1. *Participates in meetings, committees and department projects as assigned.

1. *Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.