Brown Deer Store Manager

SMOKIN JACK BBQ LLC; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts on food and merch

Opportunities for advancement

Paid time off

Health benefits

Job summary

SMOKIN JACK BBQ LLC is seeking a Store Manager to oversee daily restaurant operations, lead a team, ensure exceptional customer service, and drive sales in Brown Deer, WI. The role involves budgeting, inventory control, and maintaining high food safety standards.

The ideal candidate has extensive restaurant management experience, strong leadership, and a track record of improving customer satisfaction and profitability.

Qualifications

• Proven experience as a restaurant manager or similar role.
• Strong leadership, organizational, and communication skills.
• Excellent customer service skills and the ability to resolve conflicts professionally.
• Budgeting and financial management experience.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of food safety regulations and restaurant management software is a plus.
• High school diploma or equivalent; degree in hospitality management is a plus.
• Must Have 5 years' experience in full-service Kitchen.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring the highest level of service and quality.
• Supervise, train, and motivate staff to deliver excellent customer experiences.
• Schedule and manage shifts to ensure adequate staffing during peak hours.
• Monitor and maintain inventory, including ordering supplies, managing food costs, and reducing waste.
• Handle customer complaints and maintain a friendly atmosphere.
• Prepare and manage budgets, track daily sales, expenses, and profitability.
• Lead by example in maintaining a clean, safe, and organized work environment.
• Develop local marketing strategies and promotions to increase sales.

Skills

Restaurant management

Leadership

Customer service

Budgeting

Operations

Food safety knowledge

Education

High school diploma

Hospitality management degree (preferred)

Tools

Restaurant management software

Job description

Job Title: Store Manager - Smokin' Jack BBQ

Location: Brown Deer
Reports To: Operations Team

Job Summary:

Smokin' Jack BBQ is seeking a passionate and experienced Store Manager to oversee the daily operations of our BBQ restaurant. The ideal candidate will be responsible for ensuring smooth operations, providing excellent customer service, leading a team of staff, and driving sales. The Store Manager will also be in charge of maintaining cleanliness, inventory, budgeting, and upholding the high standards that Smokin' Jack BBQ is known for.

Key Responsibilities:

• Operations Management:

  • Oversee day-to-day restaurant operations, ensuring the highest level of service and quality.
  • Supervise, train, and motivate staff to deliver excellent customer experiences.
  • Schedule and manage shifts to ensure adequate staffing during peak hours.
  • Monitor and maintain inventory, including ordering supplies, managing food costs, and reducing waste.

• Customer Service:

  • Ensure customer satisfaction by handling complaints or concerns and maintaining a friendly atmosphere.
  • Implement strategies to improve the customer experience and build loyalty.

• Financial Management:

  • Prepare and manage budgets, ensuring the store meets or exceeds financial goals.
  • Track daily sales, expenses, and profitability.
  • Implement strategies to increase revenue and reduce costs.

• Team Leadership:

  • Hire, train, and evaluate staff members, fostering a positive and cooperative work environment.
  • Conduct performance reviews and provide feedback to improve staff performance.
  • Lead by example in maintaining a clean, safe, and organized work environment.

• Health and Safety:

  • Ensure compliance with all food safety regulations, sanitation standards, and workplace health and safety guidelines.
  • Conduct regular audits and inspections to maintain cleanliness and safety in all areas.

• Marketing and Promotions:

  • Assist in the development and execution of local marketing strategies and promotions to increase sales and attract customers.
  • Stay informed about industry trends and incorporate new ideas to keep the restaurant fresh and competitive.

Qualifications:

• Proven experience as a restaurant manager or similar role in the food and beverage industry.
• Strong leadership, organizational, and communication skills.
• Excellent customer service skills and the ability to resolve conflicts professionally.
• Budgeting and financial management experience.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Knowledge of food safety regulations and restaurant management software is a plus.
• High school diploma or equivalent; degree in hospitality management is a plus.
• Must Have 5 years' experience in full-service Kitchen.

Benefits:

• Competitive salary and performance-based bonuses.
• Employee discounts on food and merchandise.
• Opportunities for advancement in a growing company.
• Paid time off and health benefits (if applicable).