Brook Lane Security Operations & Emergency Preparedness Manager

Socket.dev; Hagerstown (MD); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short and long-term disability

Paid Time Off

401k plan

Education assistance

Employee assistance program

Shift differential for evening/night/週

Job summary

Brook Lane is seeking an experienced and decisive Manager of Security Operations & Emergency Preparedness to lead daily security operations and coordinate emergency planning and response.

This role ensures a safe environment for staff, residents, patients, students, and visitors, supervising security personnel, overseeing systems, and developing procedures to meet regulatory requirements.

Qualifications

• High school diploma required.
• Minimum three years of management experience in a security-related field.
• Basic Life Support certification required.
• Ability to obtain de-escalation training within 90 days and maintain it.
• Valid driver’s license with acceptable driving record for Meritus vehicle.
• Ability to provide certified driving record bi-annually and sign vehicle-use attestation.
• Knowledge of healthcare security regulations and practices.
• Strong leadership, decision-making, conflict-resolution, communication, and interpersonal skills.
• Ability to stay calm in high-stress situations.
• Proficiency with incident-reporting systems, access-control systems, and Microsoft Office.
• Ability to work with diverse populations.

Responsibilities

• Lead daily security operations and supervise security officers.
• Oversee access control, surveillance, visitor management, and key-control systems.
• Develop and enforce security policies and procedures; oversee emergency preparedness activities.
• Coordinate incident investigations and prepare reports with corrective actions.
• Provide staff training on security policies and de-escalation techniques.
• Liaise with local police, fire, EMS, and emergency-management agencies.
• Oversee safety and storage of patient valuables and lost-and-found items.
• Coordinate with departments on safety and workplace-violence prevention.

Skills

Leadership

Decision making

Conflict resolution

Communication

Interpersonal skills

Incident reporting

Access-control systems

Microsoft Office

De-escalation

Team supervision

Education

High school diploma

Associate degree in criminal justice/ security management/ emergency management

Tools

Incident-reporting systems

Access-control systems

Microsoft Office

Job description

Lead the Work That Keeps Our Community Safe

Brook Lane is seeking an experienced and decisive Manager of Security Operations & Emergency Preparedness to lead daily security operations and coordinate emergency planning and response.

This role is responsible for maintaining a safe and secure environment for team members, residents, patients, students, and visitors. The Manager supervises security personnel, oversees security systems and incident response, develops security policies and procedures, and ensures emergency-preparedness activities meet organizational and regulatory requirements.

What You’ll Do

Security Operations

• Supervise, train, and schedule security officers to maintain appropriate coverage
• Conduct routine and random security rounds and respond personally to incidents when needed
• Investigate security breaches, disturbances, thefts, and other incidents
• Prepare incident reports and recommend appropriate corrective actions
• Oversee access control, surveillance, visitor management, and key-control systems
• Support staff in managing aggressive or disruptive behavior with an emphasis on safety and de-escalation
• Provide orientation and ongoing education on security policies and workplace-violence prevention
• Oversee patient valuables, lost-and-found items, and secure-storage procedures

Emergency Preparedness and Response

• Coordinate emergency-response activities and serve as a key organizational resource during crisis situations
• Develop and maintain the Emergency Preparedness Plan and collaborate on Continuity of Operations Plans
• Plan, conduct, and document disaster drills in accordance with The Joint Commission and CMS standards
• Conduct and participate in the annual Hazard Vulnerability Analysis to evaluate natural, environmental, and human-caused risks
• Develop emergency-response plans for risks identified through the Hazard Vulnerability Analysis
• Coordinate active-assailant, evacuation, shelter-in-place, mass-casualty, fire, and hazardous-material exercises
• Monitor fire-protection system testing, coordinate fire drills, and support compliance with life-safety standards
• Train staff in emergency procedures, building safety, and the use of safety equipment
• Serve as a liaison to local police, fire, emergency medical services, and emergency-management agencies

What You’ll Bring

Required Qualifications

• High school diploma
• At least three years of management experience in a security-related field
• Basic Life Support certification in accordance with organizational policy
• Ability to obtain de-escalation training within 90 days and maintain it throughout employment
• Valid driver’s license and a driving record that meets requirements for the Meritus vehicle operated
• Ability to provide a certified driving record bi-annually and sign the required vehicle-use attestation
• Knowledge of healthcare security regulations and recognized security practices
• Strong leadership, decision-making, conflict-resolution, communication, and interpersonal skills
• Ability to remain calm and professional in high-stress situations
• Proficiency with incident-reporting systems, access-control systems, and Microsoft Office
• Ability to work effectively with diverse populations

Preferred Qualifications

• Associate degree in criminal justice, security management, emergency management, or a related field
• Healthcare security experience
• No moving violations within the previous three years
• Certified Healthcare Protection Administrator, Certified Protection Professional, or another relevant certification

Physical Requirements

This position has heavy physical demands and may involve exposure to adverse or hazardous conditions, including violent or physically aggressive behavior. Essential functions include frequent standing, walking, stair climbing, pushing, pulling, lifting, stooping, and getting on and off the ground or floor.

Caring for Our TeamWe offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.