Brokerage Operations Strategist – Dedicated Truckload

Forward Air Corporation; Groveport (OH); On-site; USD 54,000 - 66,000; Full time

Job summary

Forward Air Corporation is seeking a Brokerage Operations Specialist - Dedicated Truckload to manage new and existing accounts, negotiate rates, and build long-term relationships. This role emphasizes exceptional customer service, problem solving, and profitability of operations, reporting to the Logistics Manager.

The position supports dedicated truckload services and requires coordinating across operations and sales.

Qualifications

• Freight brokerage experience required.
• Ability to negotiate with carriers.
• Excellent problem solving skills.
• Customer service experience.
• Ability to work with all levels - Operations and/or sales.
• Ability to develop long-term business relationships.

Responsibilities

• Manage new and existing accounts for Dedicated Truckload lanes.
• Negotiate rates to protect profitability and service levels.
• Provide exceptional customer service and solve issues promptly.
• Report to the Logistics Manager and collaborate with internal teams.
• Develop and utilize service-focused methods to optimize operations.

Skills

Freight brokerage

Carrier negotiation

Customer service

Written & verbal communication

Problem solving

Team player

Long-term relationships

Computer skills

Overtime flexibility

Education

Some college coursework

Tools

Microsoft Office

Outlook

AS400

Job description

Forward Air Corporation is seeking a Brokerage Operations Specialist - Dedicated Truckload to manage new and existing accounts, negotiate rates, and build long-term relationships. This role emphasizes exceptional customer service, problem solving, and profitability of operations, reporting to the Logistics Manager.

The position supports dedicated truckload services and requires coordinating across operations and sales.