In-Office Brokerage Operations Specialist - Client Services

OSAIC; Atlanta (GA); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking an Operations Processing Specialist - Alternative Investments in Atlanta to join a team handling client account opening, maintenance, sponsor changes, and day-to-day brokerage operations.

This full-time, in-office role requires 3+ years in financial services, proficiency with core systems, and strong communication. Salary $45,000–$49,000 plus bonus, with benefits and 4+ days in office per week.

Qualifications

• 3+ years of work experience in financial services.
• Proficiency with Word, Excel, Edge, Chrome, Outlook, OneNote, Teams.
• Excellent communication & organizational skills.
• Ability to work overtime, including weekends, as needed.

Responsibilities

• Provide a high level of service and support to independent financial advisors nationwide.
• Review, process and follow up on a variety of complex brokerage and non-brokerage account requests.
• Act as subject matter expert for several different responsibilities within brokerage Operations.
• Act as back-up to co-workers and senior processors through cross-training on all department functions.
• Interact with clearing firm on routine brokerage account processing requests; provide timely updates and statuses in contact management and workflow systems.
• Answer internal and external phone calls; make outbound phone calls to our advisors.
• Update contact management systems with professional grammar and spelling.
• Exercise judgment to know when to elevate issues to manager or supervisor.
• Ability to process work from multiple operations classifications with a high degree of accuracy.
• Act as a back-up for Operations Team Lead for escalated service requests and phone calls.
• Assist in training and mentoring new hires.
• Work closely with Operations Supervisor and Team Lead to ensure escalations are resolved.
• Participating with projects and system testing as needed.
• Identify and recommend opportunities for improving existing procedures, training manuals and other improvements.
• Create a strong working relationship with vendors, internal stakeholders and advisors.
• Keep up to date on changes to industry and business processes.
• All other duties as assigned.

Skills

Financial services

Communication skills

Time management

Independent worker

Education

Bachelor’s degree preferred

High school diploma required

Tools

NetX360

Wealthscape

FEI

Salesforce

eQuipt

Job description

Osaic is seeking an Operations Processing Specialist - Alternative Investments in Atlanta to join a team handling client account opening, maintenance, sponsor changes, and day-to-day brokerage operations.

This full-time, in-office role requires 3+ years in financial services, proficiency with core systems, and strong communication. Salary $45,000–$49,000 plus bonus, with benefits and 4+ days in office per week.