Brokerage Operations Analyst

KeyBank; Cleveland (OH); Remote; USD 50,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IRA Processing Specialist to join their dynamic team. This role involves providing operational and customer service support for retirement products, ensuring smooth processing of contributions and distributions in a fast-paced environment. The ideal candidate will possess strong communication skills, a detail-oriented mindset, and the ability to work independently while collaborating with internal teams. This position offers a competitive salary, flexible work options, and opportunities for professional growth within a supportive culture. If you're passionate about helping others and thrive in a busy setting, this could be the perfect opportunity for you.

Qualifications

• Experience in Brokerage Operations or Retirement plan operations.
• Strong communication and customer service skills are essential.

Responsibilities

• Process contributions, distributions, and IRA asset movements.
• Provide customer support via phone, fax, and emails.

Skills

Bachelor's Degree or 3-5 years experience in Brokerage Operations

Strong written and verbal communication

Customer service skills

Time management skills

Detail orientation

Proficiency in Microsoft Excel and Word

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Job description

Location:

For Those Who Work At Home - Various, Ohio 44144

About the Job (Job Brief)

The IRA Processing team provides Operational and Customer Service support for the brokerage retirement products offered through Key Investment Services. Fast paced and busy environment processing contributions, distributions and various other IRA asset movements including the transfer or distribution of assets to beneficiaries of an IRA. We offer phone support to our Financial Advisors and internal banking partners, in addition to the internal brokerage operations teams such as the ACAT Transfer team, Trading Operations, Annuity Processing and New Accounts.

Essential Job Functions:

• Emphasis on processing contributions, distributions, Roth Conversions, Recharacterizations, transfers due to death or divorce of retirement plan owners and other miscellaneous movements of Retirement plan assets.
• Providing customer service support via incoming phone, fax and emails from KIS Financial Advisors, Licensed Relationship Managers and other internal banking and brokerage partners.
• Understanding of the various types of retirement accounts as well as the unique transaction types in each of the different types of retirement plans.
• Understanding of basic IRS rules pertaining to contributing to and taking distributions from Retirement Plans.
• Manual calculation of Required Minimum Distributions (RMD) and Net Income Attributable (NIA)
• Assessment and review of incoming documentation and forms.
• Consistently contacting and communicating NIGO situations to Financial Advisors and guiding them through a resolution.
• Work closely with internal Key Investment Services Operations departments who have a unique roll in the support of Retirement plan accounts.

Marginal Job Functions:

• Each specialist should be able to work independently while recognizing that each team member is dependent on the workflow and productivity of all other team members.
• Each Analyst should be able prioritize and adapt resources during times of higher volume or when covering for an absent team member.
• Continued education of Retirement plan products, complex tax reporting and changing regulatory environment.
• Good listening skills, speaks effectively, uses diplomacy and tact when working through challenging situations and when delivering information that may not be favorable to the recipient of the information.
• Provide project support duties as assigned by management.
• Make informed decisions and independent judgment/decisions.
• Ability to recognize and escalate risk.

Required Skills:

• Bachelor's Degree or 3- 5 years of experience in Brokerage Operations environment or Retirement plan operations.
• Strong professional written and verbal communication.
• Strong customer Service skills.
• Excellent time management skills.
• Ability to multi-task, prioritize work and meet established deadlines with limited supervision.
• Demonstrate detail orientation, precision and exactness.
• Strong personal Computer skills with proficiency in Microsoft Excel and Word.

Preferred Skills:

• Exhibit a proactive nature and approach to learning, problem identification and resolution.
• Self-motivated with a desire to be successful.
• Positive attitude, team player, cooperative, mature.
• Well organized with the ability to multitask.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $50,000 to $55,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 05/23/2025KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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