Broker Support Administrator

Experior Financial Group; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work-life balance with paid vacation and sick days

Competitive compensation

Comprehensive medical, dental, and vision benefits

Flexible work options

Career growth and development opportunities

Company events and celebrations

Tuition reimbursement

Company-provided equipment

Job summary

A financial services company in the United States is seeking a motivated Broker Support Administrator. This role focuses on delivering exceptional customer service while managing multiple tasks. Ideal candidates will have office administration experience, strong attention to detail, and effective communication skills. The position offers a supportive work environment, competitive compensation, and opportunities for career growth, all while maintaining a work-life balance.

Qualifications

• Previous experience in office administration is required.
• Capable of managing tight deadlines and multiple priorities effectively.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Approachable and professional in delivering information via in-person, phone, and email interactions.
• Ability to handle stressful situations with a positive, proactive attitude.

Responsibilities

• Deliver exceptional customer support to agents, associations, and insurance carriers.
• Foster and sustain positive relationships with agents and providers.
• Respond to phone and email inquiries promptly and professionally.
• Propose enhancements for processes and technology to improve efficiency.

Skills

Effective problem-solving and investigative skills

Exceptional verbal and written communication skills

Strong attention to detail and accuracy

Excellent time management and organizational abilities

Strong computer skills

Job description

Broker Support Administrator

"Building financial foundations for families to empower them today and leave a legacy for tomorrow".

Experior Financial Group Inc. seeks a highly motivated Broker Support Administrator who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. We are looking for someone who enjoys client interaction, excels in prioritization, and possesses a strong attention to detail. This role provides an excellent opportunity to develop new skills and advance professionally.

Join our team to enjoy a positive work environment and a supportive group. We offer excellent career advancement opportunities for those who are dedicated and driven. As we grow rapidly, we seek someone committed to striving for excellence.

Responsibilities

• Deliver exceptional customer support to agents, associations, and insurance carriers.
• Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
• Respond to phone and email inquiries promptly and professionally.
• Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
• Propose enhancements for processes and technology to improve efficiency.
• Maintain and update the department’s process manual.

Qualifications

• Previous experience in office administration is required.
• Capable of managing tight deadlines and multiple priorities effectively.
• Effective problem-solving and investigative skills.
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
• Exceptional verbal and written communication skills.
• Strong attention to detail and accuracy.
• Excellent time management and organizational abilities.
• Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
• Strong computer skills with a capacity to learn new systems.
• Ability to handle stressful situations with a positive, proactive attitude.
• Must reside and be authorized to work in the United States.

What Experior Financial Group Inc. can offer you

• Work-life balance with paid vacation and sick days
• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• Flexible work options
• Career growth and development opportunities
• Diverse team environment
• Straight day shifts with no weekends
• Company events and celebrations
• Tuition reimbursement
• Company-provided equipment

Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!