Broker Channel Manager-Albuquerque, NM-Fully Bilingual-Spanish

Molina Healthcare; Albuquerque (NM); On-site; USD 90,000 - 120,000; Full time

Job summary

Molina Healthcare seeks a seasoned professional to lead and optimize the broker channel across designated regions. You will recruit general agencies and brokers, collaborate with partner agencies, and drive Medicare enrollment growth while ensuring compliance with CMS and state regulations.

You will design and implement training programs for GA/brokers, monitor performance, and coordinate with leadership to report on trends and outcomes. High travel is required to meet contractual needs.

Qualifications

• Experience managing broker channels for Medicare or national/state programs.
• Proven ability to recruit and onboard GA/brokers across regions.
• Experience implementing marketing plans to generate leads and enrollments.
• Strong understanding of CMS regulations and ethical sales practices.

Responsibilities

• Lead broker channel management to drive Medicare enrollment.
• Recruit GA/brokers skilled at selling to Molina’s target populations.
• Collaborate with agencies to maximize self-generated leads.
• Ensure compliance with CMS/state guidelines and company policies.
• Develop and monitor broker trainings and performance.
• Travel 90-100% as required by state contracts.

Skills

Broker channel management

Leadership

Recruitment

Training

Regulatory/compliance CMS

Job description

JOB DESCRIPTION Job Summary

Provides subject matter expertise and leadership for Molina broker channel management activities. Responsible to build an effective and efficient broker channel for assigned geographical region in collaboration with other broker services and sales team members in assigned states. Develops a high functioning, high performing broker network that is strategically aligned with Molina’s mission and values by utilizing a combination of recruitment, mentoring, education, and channel management techniques to ensure brokers meet assigned objectives and enrollment targets. Adheres to ethical sales practices, compliance with Centers for Medicare and Medicaid Services (CMS), and other regulatory requirements.

• Drives Medicare membership and enrollment growth through strategic broker channel management.
• Recruits new general agency (GA)/brokers that are skilled at selling to Molina’s target populations
• In collaboration with agencies/agents in assigned areas, implements a marketing plan to maximize self generated leads.
• Ensures agencies who receive company generated leads complies with established processes and timelines.
• Assumes accountability for the broker networks contribution to Molina’s enrollment, profitability, and retention goals.
• Ensures brokers follow Centers for Medicare and Medicaid Services (CMS), state guidelines, ethical sales practices, and adhere to established policies, procedures and industry best practices.
• Assists channel in the design and implementation of provider and community based relationships and growth campaigns, and monitors and reports on results.
• Actively participates in the development and implementation of GA/broker trainings.
• Assists with broker ride-along, trainings and evaluations.
• Works on the development and ongoing overview of territory marketing plans with GAs/brokers.
• Assists in business development strategies.
• Generates regular reports on each GA to determine corrective action plan (CAP) if needed, or relationship ended.
• Works as a liaison between Molina and/or national Medicare broker/FMO, exchange GA, sales agents and other departments (i.e. membership accounting).
• Tracks weekly/monthly member and provider issues for trending and reporting to leadership.
• Assists with GA/Broker meetings and ongoing trainings.
• Assist with projects including: competitive benefit comparison, monthly activity submission review, and provider presentations.
• Collaborates effectively with community engagement teams within assigned markets, and develops sales strategies to procure sufficient number of referrals and other self-generated leads to meet sales targets.
• Generates leads from referrals and local-tactical research and prospecting.
• Provides training and support to new and existing broker sales team members.
• 90-100% travel required (based upon state/contractual requirements and business needs).

Essential Job Duties

• Drives Medicare membership and enrollment growth through strategic broker channel management.
• Recruits new general agency (GA)/brokers that are skilled at selling to Molina’s target populations
• In collaboration with agencies/agents in assigned areas, implements a marketing plan to maximize self generated leads.
• Ensures agencies who receive company generated leads complies with established processes and timelines.
• Assumes accountability for the broker networks contribution to Molina’s enrollment, profitability, and retention goals.
• Ensures brokers follow Centers for Medicare and Medicaid Services (CMS), state guidelines, ethical sales practices, and adhere to established policies, procedures and industry best practices.
• Assists channel in the design and implementation of provider and community based relationships and growth campaigns, and monitors and reports on results.
• Actively participates in the development and implementation of GA/broker trainings.
• Assists with broker ride-along, trainings and evaluations.
• Works on the development and ongoing overview of territory marketing plans with GAs/brokers.
• Assists in business development strategies.
• Generates regular reports on each GA to determine corrective action plan (CAP) if needed, or relationship ended.
• Works as a liaison between Molina and/or national Medicare broker/FMO, exchange GA, sales agents and other departments (i.e. membership accounting).
• Tracks weekly/monthly member and provider issues for trending and reporting to leadership.", "draft or}?