Broadway Subscriptions & Guest Services Specialist

Johngore; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Vacation and Holiday Pay

Health & Welfare Benefits

401(k) retirement plan

Job summary

The John Gore Organization in the United States is seeking a Broadway Subscription Specialist to deliver exceptional guest service across the Broadway Across America network. This role focuses on helping guests with tickets, inquiries, and service across 24 cities.

You will manage day-to-day ticketing, renewals, exchanges, upgrades and inquiries using Archtics and Tessitura, building lasting relationships with guests in a dynamic team setting.

Qualifications

• High school diploma or equivalent required.
• Prior box office or ticketing experience preferred.
• Experience with Archtics or Tessitura preferred.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Strong organizational and time-management skills.

Responsibilities

• Provide exceptional guest service via phone, email, and chat.
• Process ticket sales and transactions using multiple ticketing systems, including Archtics and Tessitura.
• Responsibilities include renewals, exchanges, reseating, refunds, cancellations, upgrades, and single-ticket sales.
• Respond to guest inquiries and resolve concerns in a timely and professional manner.
• Conduct outbound calls related to unrenewed accounts, show or date changes, cancellations, payment declines, renewal deadlines, priority offers, guest surveys, and follow-ups.
• Proofread guest communications and promotional materials for accuracy.
• Print, fulfill, and mail tickets as needed.
• Maintain accurate customer records and databases.

Skills

Guest Service

Communication

Multitasking

Teamwork

Problem Solving

Organizational Skills

Time Management

Adaptability

Education

High School Diploma or equivalent

Tools

Archtics

Tessitura

Job description

The John Gore Organization in the United States is seeking a Broadway Subscription Specialist to deliver exceptional guest service across the Broadway Across America network. This role focuses on helping guests with tickets, inquiries, and service across 24 cities.

You will manage day-to-day ticketing, renewals, exchanges, upgrades and inquiries using Archtics and Tessitura, building lasting relationships with guests in a dynamic team setting.