Broadway Subscription Specialist

Johngore; New York (NY); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Vacation and Holiday Pay

401(k) retirement plan

Health & welfare benefits

Job summary

The John Gore Organization in New York, NY is seeking a Broadway Subscription Specialist to provide top-notch guest service and manage ticketing across multiple cities. You will handle phone, email, and chat inquiries, process sales and renewals, and support customer relationships across the Broadway Across America network.

Ideal candidates have box office or ticketing experience, familiarity with Archtics or Tessitura, and strong communication skills in a fast-paced, in-office environment in

Qualifications

• High school diploma or equivalent required.
• Experience with ticketing systems such as Archtics or Tessitura preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional guest service via phone, email, and chat.
• Process ticket sales and transactions using Archtics and Tessitura, including renewals and exchanges.
• Respond to guest inquiries and resolve concerns promptly.
• Maintain accurate customer records and assist with website updates.
• Print, fulfill, and mail tickets as needed; support team meetings and training.

Skills

Ticketing experience

Customer service

Communication skills

Problem-solving

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

Archtics

Tessitura

Job description

## Broadway Subscription SpecialistApply: New York, NY (Mon - Th In Office): Salt Lake City, UT (Mon - Th in Office): Full time: Posted 7 Days Ago: R100740**The John Gore Organization** (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China. Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth. NYC: $25.00/hourSLC: $23.00/hourHours: **NYC**: 10:00 AM–6:30 PM ET | **SLC**: 8:30 AM–5:00 PM MT. Schedule flexibility may be available with seniority.Start Date: Monday, November 2nd, 2026FLSA Status: Non-Exempt **Summary**The Broadway Subscription Specialist is responsible for providing exceptional sales and service to guests across the 24 cities in the Broadway Across America network. This role manages day-to-day ticketing needs, builds lasting customer relationships, and supports business growth through outstanding guest service. The ideal candidate is organized, adaptable, and comfortable working in a fast-paced environment. They provide accurate, efficient, and consistent service across phone, email, and chat while maintaining a positive, respectful, and supportive attitude toward guests and coworkers.Our commitment: Every guest, every experience, every time.**Duties and Responsibilities*** Provide exceptional guest service via phone, email, and chat.* Process ticket sales and transactions using multiple ticketing systems, including Archtics and Tessitura. Responsibilities include renewals, exchanges, reseating, refunds, cancellations, upgrades, and single-ticket sales.* Respond to guest inquiries and resolve concerns in a timely and professional manner.* Conduct outbound calls related to unrenewed accounts, show or date changes, cancellations, payment declines, renewal deadlines, priority offers, guest surveys, and follow-ups.* Proofread guest communications and promotional materials for accuracy.* Review and update website content and perform data entry.* Print, fulfill, and mail tickets as needed.* Maintain accurate customer records and databases.* Participate in team meetings, training sessions, and professional development activities.* Support the ongoing improvement and organization of the Service Center.* Complete special projects and other duties as assigned by the Service Center Manager or Supervisor. **Core Competencies*** Guest Service: Demonstrates patience, active listening, empathy, and strong conflict-resolution skills.* Adaptability: Responds effectively to changing priorities, unexpected circumstances, and fluctuating workloads.* Teamwork: Builds positive working relationships, supports coworkers, and contributes to collaborative problem-solving.* Communication: Communicates clearly and professionally with guests and colleagues.* Accountability: Demonstrates punctuality, reliability, and a commitment to delivering consistent service. **Qualifications and Skills*** High school diploma or equivalent required.* Prior box office or ticketing experience preferred.* Experience with ticketing systems, including Archtics or Tessitura, preferred.* Basic computer proficiency and ability to learn multiple systems.* Strong written and verbal communication skills.* Critical thinking and problem-solving abilities.* Strong organizational and time-management skills.* Ability to manage multiple priorities in a fast-paced environment.* Ability to work effectively both independently and as part of a team. **Physical Requirements**The employee must be able to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. The role regularly requires the ability to communicate verbally and listen. **Work Environment*** Fast-paced environment with changing priorities.* Collaborative and team-oriented workplace.* Occasional exposure to varying workloads and service demands.**What You'll Bring*** A passion for providing exceptional guest service.* Strong communication and active listening skills.* The ability to remain calm and solution-focused in challenging situations.* A collaborative, positive attitude and willingness to support your team.* The ability to adapt to changing priorities while maintaining accuracy and professionalism.**Acknowledgement**The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor.We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan.