Broadcast Systems Support Specialist

Cobalt Digital, Inc.; Champaign (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology company in Champaign, Illinois is seeking a Technical Support Specialist to assist customers with technical setup and troubleshooting efforts. The ideal candidate will have technical knowledge of broadcast systems, excellent problem-solving skills, and experience in technical support. This role involves ownership of customer issues, documentation of knowledge, and may require travel. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Must possess a valid driver's license, passport, and able to travel as needed.
• Ability to work with a team as well as independently.

Responsibilities

• Assist Customers with technical setup questions and troubleshooting efforts.
• Take ownership of customer issues through to resolution.
• Research, diagnose, and identify solutions to resolve issues.
• Document knowledge in the form of technical notes and articles.
• Provide on-site support as required.

Skills

Technical knowledge of broadcast systems

Customer service experience in a technical support environment

Excellent critical thinking, troubleshooting, and debugging skills

Focused and organized with attention to detail

Tools

OpenGear platform

SDI, waveform/vector scopes

Automation Systems

Network switch familiarity/CCNA certified

Microsoft Office applications

Job description

A leading technology company in Champaign, Illinois is seeking a Technical Support Specialist to assist customers with technical setup and troubleshooting efforts. The ideal candidate will have technical knowledge of broadcast systems, excellent problem-solving skills, and experience in technical support. This role involves ownership of customer issues, documentation of knowledge, and may require travel. Competitive compensation and a dynamic work environment are offered.